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City-Wide Incident Management Solution Tender in Canada - 143524341

The CITY OF SURREY has issued a Tender notice for the procurement of a City-Wide Incident Management Solution in the Canada. This Tender notice was published on 18 Jun 2026 and is scheduled to close on 08 Jul 2026, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 143524341, while the tender notice number is 1220-030-2026-032 and Registering on the platform.

Procurement Summary

Country: Canada

Summary: City-Wide Incident Management Solution

Deadline: 08 Jul 2026

Posting Date: 18 Jun 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 143524341

Document Ref. No.: 1220-030-2026-032

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

Purchaser's Detail

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Tender Details

REQUEST FOR PROPOSALS INTRODUCTION The City of Surrey (the “City”) invites qualified Proponents to submit Proposals for the provision and implementation of an enterprise incident management solution (the “Solution”). The RFP seeks a centralized platform to standardize incident intake, management, and reporting across multiple service areas. The selected preferred Proponent will deliver the Solution and associated implementation services, including configuration, training, and go-live support. OVERVIEW The City strongly prefers a cloud-based, Software-as-a-Service, (the “SaaS”) enterprise incident management solution to standardize how incidents are reported, recorded, investigated, and analyzed across multiple City departments. The City currently manages incidents across three business areas: • PRC; • Surrey Libraries; and • Corporate Security. Each area uses its own mix of paper forms, Word documents, emails, and disconnected systems. Through this RFP, the City is seeking a single solution, provided by a single vendor, that delivers standardized digital incident intake, centralized record management with a unique enterprise incident identifier, evidence attachment and CCTV reference logging, role-based access controls, full audit logging, automated notifications and escalation routing, and enterprise reporting and dashboards. This RFP establishes the foundational enterprise platform and deploys it to the three business areas identified above. Integrations with the ...
Request for Proposal (BPS)

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