Procurement Summary
Country: Canada
Summary: Chatbots V2
Deadline: 12 May 2026
Posting Date: 25 Apr 2026
Other Information
Notice Type: Tender
TOT Ref.No.: 140112602
Document Ref. No.: NRFPC26-001
Competition: ICB
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: Refer Document
Purchaser's Detail
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Login to see detailsTender Details
Cybera, through its ShareIT program, is seeking proposals from qualified vendors for a Commercial Off-the-Shelf AI-powered Chatbot solution to support Participating Members across the K-12, post-secondary, and municipal sectors. The intent of this NRFP is to identify a configurable, scalable, and secure chatbot platform. The solution must be vendor-supported (not custom-built), with the flexibility to meet the individual needs of Participating Members. The solution must support omnichannel communication (e.g., web, mobile, SMS, Microsoft Teams, social platforms) and leverage generative AI (GPT-4 or later) to deliver accurate, real-time responses with minimal manual intervention. Proponents may respond as software providers or authorized resellers but must demonstrate full capability to deliver, implement, and support the solution. The solution should improve service delivery by making interactions more intuitive and task-oriented, supporting both digital and voice channels, and enabling users to complete common requests, report issues, and connect with underlying systems more efficiently.
Cybera, through its ShareIT program, is seeking proposals from qualified vendors for a Commercial Off-the-Shelf AI-powered Chatbot solution to support Participating Members across the K–12, post-secondary, and municipal sectors. The intent of this NRFP is to identify a configurable, scalable, and secure chatbot platform. The solution must be vendor-supported (not custom-built), with the flexibility to meet the individual needs of Participating Members. The solution must support omnichannel communication (e.g., web, mobile, SMS, Microsoft Teams, social platforms) and leverage generative AI (GPT-4 or later) to deliver accurate, real-time responses with minimal manual intervention. Proponents may respond as software providers or authorized resellers but must demonstrate full capability to deliver, implement, and support the solution. The solution should improve service delivery by making interactions more intuitive and task-oriented, supporting both digital and voice channels, and enabling users to complete common requests, report issues, and connect with underlying systems more efficiently.
Additional Information:
Proponents submission must be uploaded, submitted, and finalized prior to the Closing Time to the online procurement portal: https://cybera.bonfirehub.ca/opportunities/104998
Competition Type: Request for Proposal
Open Date : Apr 07, 2026 03:45 PM CST
Close Date : May 12, 2026 02:00 PM CST
Documents
Tender Notice