Chatbot Livechat Tender in United Kingdom - 78815144

Procurement Summary

Country: United Kingdom

Summary: Chatbot Livechat

Deadline: 13 Mar 2023

Posting Date: 15 Feb 2023

Other Information

Notice Type: Tender

TOT Ref.No.: 78815144

Document Ref. No.: NTU/CBLC/SMT

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

CPV Classification

48000000 - Software package and information systems

Purchaser's Detail

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Tender Details

Title : ChatBot LiveChat
Location Of Contract : East Midlands
Industry : Software package and information systems - 48000000
Description : NTU wish to undertake a pre-procurement market engagement exercise before any possible procurement is started, to determine suitable Chatbot and LiveChat systems and capabilities. NTU has taken the strategic direction of becoming a digitally sophisticated university. Therefore, it has been decided that NTU wants to embrace Artificial Intelligence (AI) in various business areas. The use of ChatBots are NTU's first foray into the world of AI. The delivery of a suitable ChatBot and Livechat solution that meets the business requirements is the most important deliverable of the ChatBot/LiveChat project. NTU is also exploring the concept of forming an AI partnership/roadmap with a provider which incorporates AI solutions beyond ChatBot and enquiry management. With the strategic aim of making the university's responses to enquiries more efficient, there is a significant emphasis on enabling students to self-serve. The deliverable of the ChatBot/LiveChat Project is fundamental to reaching the strategic aim. At this stage we will not be formally assessing proposals, so nothing provided at this stage will be evaluated as part of any future procurement process. We welcome responses from organisations who feel that they have ideas on how our vision can be delivered, and comment on the extent to which our require...

Documents

 Tender Notice