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VESTFOLD FYLKESKOMMUNE has floated a tender for Case and Service Desk System. The project location is Norway and the tender is closing on 30 Apr 2025. The tender notice number is 241474-2025, while the TOT Ref Number is 117669234. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : Norway
Summary : Case and Service Desk System
Deadline : 30 Apr 2025
Other Information
Notice Type : Tender
TOT Ref.No.: 117669234
Document Ref. No. : 241474-2025
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : NOK 32000000
Purchaser's Detail
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Login to see detailsTender Details
The system shall be used by Digital Services to support all internal processes, ITIL processes and enquiries from final users. Particularly within: • Integration with M365 •Microsoft Entra ID •Microsoft Intune •Microsoft Teams •The Microsoft Outllook system shall be used by Digital Services to support all internal processes, ITIL processes and enquiries from end-users. The system shall also support other sectors in the organisation in their case handling, both by internal case handling and enquiries from the county's inhabitants. Integrations with existing systems and/or tools that are currently used will be an important factor in the procurement. The tenderer has a cooperation agreement with Telemark county municipality. Some joint procurements are made through this and we operate parts of the IT infrastructure jointly. The two counties are two independent legal entities. We would like Telemark County to have an option to join the contract and sign a separate contract with the tenderer on the same terms that Vestfold county will get through the contract. The abidance deadline will apply to both counties, but the start-up of the contract and implementation at Telemark county shall be moved to after Vestfold county has been implemented, starting for Telemark at the latest In January 2026. A more detailed description will be made available in the tender phase in Annex 1 - the Customer ́s needs description and requirement specifications.
Doc Title: Case and service desk syst...
Document Type: Contract Notice
Reference Number: Anskaffelse-2025-22
Contract Type: services
Estimated Value: 32000000 - NOK
Authority Type: ra
Doc Title: Case and service desk system
Dispatch Date: 2025-04-11
Publish Date: 2025-04-14
Submission Date: 2025-04-30
Documents
Procurement Documents for Norway
Access a comprehensive library of standard procurement documents specific to Norway. Here, you'll find all the essential forms, guidelines, and templates required for tender applications and submissions in Norway
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