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The DEPT OF DEFENSE | DEPT OF THE ARMY has issued a Tender notice for the procurement of a Call for Solutions Horizon Customer Engagement and Digital Services Oversight in the USA. This Tender notice was published on 15 May 2026 and is scheduled to close on 22 May 2026, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 141323277, while the tender notice number is ECMA_26-01 and Registering on the platform.
Procurement Summary
Country: USA
Summary: Call for Solutions Horizon Customer Engagement and Digital Services Oversight
Deadline: 22 May 2026
Posting Date: 15 May 2026
Other Information
Notice Type: Tender
TOT Ref.No.: 141323277
Document Ref. No.: ECMA_26-01
Competition: ICB
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: Refer Document
Purchaser's Detail
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Address: Login to see tender_details
Email: Login to see tender_detailsLogin to see details Tender Details The Army Contracting Command - Rock Island, on behalf of the office of the Enterprise Cloud Management Agency (ECMA), is seeking innovative solutions for Horizon - Customer Engagement and Digital Services Oversight. Documents
There is a critical need for a mature, commercially available solution to provide a highly functional, standards-based approach to customer engagement, strategy and governance, and business and financial operations. This solution is required to manage a rapidly expanding customer base—currently supporting nearly 200 customers and expected to double in 3-5 years—and a high volume of service requests (100-200 per week). The goal is to enhance the overall customer experience through significant automation and streamlined, self-service processes.
The Call for Solutions document, outlining the full problem statement, required solution attributes, submission requirements, and evaluation phases can be found in the "Attachments" section below.
The deadline to submit questions for Phase 1 is May 18, 2026 at 11:00 AM CDT.
The following shall be utilized in the email subject line: "Call for Solution - ECMA_26-01"
The Army Open Solicitation (AOS) that this Call for Solution is associated with can be found at: https://sam.gov/workspace/contract/opp/e11610d69924435c8f893b4b8f81cc1f/view
Please review the AOS posting and associated attachments, in addition to the attachment to this call, for further information on how the AOS is structured.
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Revised 5/14/20226 to correct typo on Solution Briefs page count and decrease font size from 14-point Times New Roman font to 12-point Times New Roman font
Notice ID: ecma_26-01
Department/Ind. Agency: dept of defense
Sub-tier: dept of the army
Office: w6qk acc-ri
Inactive Dates: jun 06, 2026
Inactive Policy: 15 days after response date
Procurement Documents for USA
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