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Call Centre As A Service Solution Tender in Canada - 138613396

The BRITISH COLUMBIA PENSION CORPORATION has issued a Tender notice for the procurement of a Call Centre As A Service Solution And Implementation -26Its-Rfp008 in the Canada. This Tender notice was published on 28 Mar 2026 and is scheduled to close on 17 Apr 2026, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 138613396, while the tender notice number is 227216 and Registering on the platform.

Procurement Summary

Country: Canada

Summary: Call Centre As A Service Solution And Implementation -26Its-Rfp008

Deadline: 17 Apr 2026

Posting Date: 28 Mar 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 138613396

Document Ref. No.: 227216

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

Purchaser's Detail

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Tender Details

The British Columbia Pension Corporation is seeking to modernize its contact centre operations by procuring an enterprise-grade cloud-native Contact Centre as a Service (CCaaS) platform. The Corporation currently operates a cloud-based contact centre solution and seeks to replace it with a modern, cloud-native omnichannel CCaaS platform that will support its 600+ staff and serve its members, employers, and benefit administrators across British Columbia. The new platform should deliver an integrated agent experience, advanced workforce engagement management capabilities, real-time analytics, automation capabilities and enterprise security controls aligned with BC FOIPPA and Canadian data residency requirements. The new solution will operate within a broader enterprise ecosystem and support secure, scalable integration with existing systems, including Microsoft 365, Azure Active Directory, CRM platforms, workforce management tools, and other business applications. This will enable the Corporation to improve service delivery to its members, modernize its internal operations, and establish a foundation for ongoing digital transformation The Corporation has completed extensive market research and requirements validation, including the use of independent analyst research. As a result, the Corporation has determined that the following Contact Centre as a Service (CCaaS) platforms are capable of meeting its functional, technical, and strategic requirements: Genesys Cloud CX Five9 NIC...
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