Procurement Summary
Country: Netherlands
Summary: Call Center Services
Deadline: 08 Jun 2026
Posting Date: 13 Apr 2026
Other Information
Notice Type: Tender
TOT Ref.No.: 139456261
Document Ref. No.:
Competition: ICB
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: Refer Document
CPV Classification
79342320 - Customer-care services
Purchaser's Detail
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Login to see detailsTender Details
The Legal Desk, (hereinafter: “the Legal Desk” or “Client”) intends to launch a European tender to conclude an agreement with one party for call center services. The main objective of the Legal Desk is: providing accessible access to legal assistance. The Legal Desk does this, among other things, by telephone. With a toll-free number, the citizen seeking justice receives access to timely and customer-oriented telephone support, with continuity, accessibility and reliability of the services are guaranteed. In addition, it is of course important that personal data is handled carefully and securely in accordance with the GDPR, in the context of the correct registration and handling of data. conversations.
Legal Framework: Public Procurement Act 2012Type of assignmentServicesNature of the assignmentGovernment assignmentProcedurePublicKeywordsCall center, Call center services, calling team, customer serviceMain assignment (CPV code)793423202 Customer service servicesPlace of execution (NUTS code)NETHERLAND (NL)TenderNedreference number581193Reference numberPB/S number2498452026European or nationalEuropeanPlanningCommencement of assignmentCompletion of assignmentClosing date8 Jun. 2026, 10:00Related publicationsNone Command Type: ServicesNature of the assignmentGovernment assignmentProcedurePublicKeywordsCall center, Call center services, call team, customer serviceMain assignment (CPV code)793423202 Customer service servicesPlace of performance (NUTS code)NETHERLANDS (NL)TenderNedreference number581193Reference numberPB/S number2498452026European or nationalEuropeanPlanningCommencement of assignmentCompletion of assignmentClosing date8 Jun. 2026, 10:00Related publicationsNone Procedure: PublicKeywordsCall center, Call center services, call team, customer serviceMain assignment (CPV code)793423202 Customer service servicesPlace of performance (NUTS code)NETHERLANDS (NL)TenderNed characteristic581193Reference numberPB/S number2498452026European or nationalEuropeanPlanningStart assignmentCompletion assignmentClosing dateJun 8 2026, 10:00Related publicationsNone Keywords: Call center, Call center services, call team, customer serviceMain assignment (CPV code)793423202 Customer service servicesPlace of performance (NUTS code...
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