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NATIONAL TRAINING AND EMPLOYMENT SERVICE has floated a tender for Call Center Service for the Sence. The project location is Chile and the tender is closing on 07 Jul 2025. The tender notice number is 45-52-LR25, while the TOT Ref Number is 120491701. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : Chile
Summary : Call Center Service for the Sence
Deadline : 07 Jul 2025
Other Information
Notice Type : Tender
TOT Ref.No.: 120491701
Document Ref. No. : 45-52-LR25
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : CLP 539275514
Purchaser's Detail
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Login to see detailsTender Details
The objective of this tender is the hiring of Call Center service to serve the users or potential users or users of the benefits, instruments and programs of the National Training and Employment Service, hereinafter. The service includes attentionAutomated through IVR prior fingering of RUN, Chatbot Online and care through telephone agents platform, which must be executed under supervision, according to established protocols and quality standards. Telephony software that is used must have functionalitiesas automated call distribution; real -time monitoring; audio recordings; Dynamic IVR, including database load; Chatbot online, generation of reports and statistics, storage of all information on queues, campaigns, agents and telephone parameters in aDatabase, etc. All requirements are detailed in the technical bases.
Products or services: call center or technical support (call centers or contactcenter)
Documents
Procurement Documents for Chile
Access a comprehensive library of standard procurement documents specific to Chile. Here, you'll find all the essential forms, guidelines, and templates required for tender applications and submissions in Chile
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