Call Center Service for Sence Tender, Chile - 76820577

Procurement Summary

Country : Chile

Summary : Call Center Service for Sence

Deadline : 30 Jan 2023

Other Information

Notice Type : Tender

TOT Ref.No.: 76820577

Document Ref. No. : 45-59-LR22

Financier : Self Financed

Purchaser Ownership : Public

Tender Value : Refer Document

Purchaser's Detail

Name :Login to see tender_details

Address : Login to see tender_details

Email : Login to see tender_details

Login to see details

Tender Details

Name of the tender: Call Center Service for Sence

Description: The objective of this tender is to contract a call center service to serve users or potential users of the benefits, instruments and programs of the National Training and emp1edf014045db26d31a02a5bbb8891997I read, hereinafter SENCE. The service includes automated attention through IVR after RUN typing, online Chatbot and attention through the telephone agent platform, and must be executed under supervision, in accordance with established protocols and quality standards.The telephony used must have functionalities such as automated call distribution; real-time monitoring; audio recordings; Dynamic IVR, including database upload; online chatbot, generation of reports and statistics, storage of all information aboutqueues, campaigns, agents and telephony parameters in a database, etc. All the requirements are detailed in the technical bases.

Tender type:Public-Public Tender equal to or greater than 5, 000 UTM (LR)

Closing Date:01-30-2023 15:00:00

Documents

 Tender Notice