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VETERANS AFFAIRS, DEPARTMENT OF has floated a tender for Call Center Consolidation Support - Department of Veterans Affairs - Request for Information (RFI). The project location is USA and the tender is closing on 12 Jun 2025. The tender notice number is 36C10B25Q0363, while the TOT Ref Number is 120141341. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : USA
Summary : Call Center Consolidation Support - Department of Veterans Affairs - Request for Information (RFI)
Deadline : 12 Jun 2025
Other Information
Notice Type : Tender
TOT Ref.No.: 120141341
Document Ref. No. : 36C10B25Q0363
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : Refer Document
Purchaser's Detail
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Login to see detailsTender Details
Description
The Department of Veterans Affairs (VA) is seeking industry feedback to inform planning, acquisition strategy, solution design for the consolidation and modernization of its enterprise call centers. This Request for Information (RFI) seeks responses from Vendors capable of supporting a large-scale (60M annual call volume), multi-phase transition toward a unified, Veteran-centric service model, including workforce transformation, operational optimization, technology integration, and industry best thinking on how to successfully accomplish the consolidation.This RFI is issued for information and planning purposes only and does not constitute a solicitation nor does it restrict the Government as to the ultimate acquisition approach. In accordance with (IAW) Federal Acquisition Regulation (FAR) 15.201(e), responses to this notice are not offers and cannot be accepted by the Government to form a binding contract. The purpose of this RFI is to obtain market information on capable sources of supply, industry practices, and input specific to the information provided. The Government is not responsible for any cost incurred by industry in furnishing this information. All costs associated with responding to this RFI will be solely at the interested party-s expense. Not responding to this RFI does not preclude participation in any future Request for Proposals, if any is issued. Any information submitted by respondents to this RFI is strictly voluntary. All submissions become Government property and will not be returned. Any proprietary/sensitive information must be clearly marked by the vendor.
Active Contract Opportunity
Notice ID : 36C10B25Q0363
Related Notice
Department/Ind. Agency : VETERANS AFFAIRS, DEPARTMENT OF
Sub-tier : VETERANS AFFAIRS, DEPARTMENT OF
Office: TECHNOLOGY ACQUISITION CENTER NJ (36C10B)
General Information
Contract Opportunity Type: Sources Sought (Original)
Original Published Date: May 30, 2025 01:15 pm EDT
Original Response Date: Jun 12, 2025 12:00 pm EDT
Inactive Policy: Manual
Original Inactive Date: Aug 12, 2025
Initiative: None
Classification
Original Set Aside:
Product Service Code: DA01 - IT AND TELECOM - BUSINESS APPLICATION/APPLICATION DEVELOPMENT SUPPORT SERVICES (LABOR)
NAICS Code: 541512 - Computer Systems Design Services
Place of Performance:
Documents
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