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Bilingual Mystery Shop Program Tender in USA - 139474029

The HUMAN SERVICES, DEPARTMENT OF has issued a Tender notice for the procurement of a Bilingual Mystery Shop Program in the USA. This Tender notice was published on 14 Apr 2026 and is scheduled to close on 04 May 2026, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 139474029, while the tender notice number is 42700-DHS0000372 and Registering on the platform.

Procurement Summary

Country: USA

Summary: Bilingual Mystery Shop Program

Deadline: 04 May 2026

Posting Date: 14 Apr 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 139474029

Document Ref. No.: 42700-DHS0000372

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

Purchaser's Detail

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Tender Details

Pursuant To The State Purchasing Act (official Code Of Georgia Annotated §50-5-50 Et Seq.), This Electronic Request For Proposals (erfp) Is Being Issued To Establish A Contract With A Qualified Supplier Who Will Provide Bilingual Mystery Shoppers To The Department Of Human Services (hereinafter, The State Entity) As Further Described In This Erfp. The Purpose Of This Project Is To Conduct A Comprehensive, Objective Evaluation Of The Organizations Effectiveness In Providing Language Access Services To Constituents With Limited English Proficiency (lep). This Evaluation Will Be Carried Out Through A Structured Mystery Shopper Program Utilizing Trained Professional Interpreters Who Will Simulate Real-world Client Interactions Across Multiple Service Delivery Channels. The Project Is Designed To Assess Not Only The Availability Of Language Access Services, But Also The Quality, Accessibility, Timeliness, And Consistency Of Those Services As Experienced By Lep Constituents. The Findings Will Provide Actionable Insights To Support Continuous Improvement, Strengthen Compliance With Federal And State Language Access Requirements, And Enhance The Overall Client Experience For The Agencys No ...
NIGP Discription: Family And Social Services, Including Shopping And Buying Services, Human Services (not Otherwise Classified), Interpreter Services, Foreign Language, Hearing Impaired, Etc., (see Item 17 For Interpreter Services - Electronically Assisted), Marketing Service, Including Distribution, Public Opinion Surveys, Research, Sales Promotions, Etc., Translation Services, All Languages, Interpreter Services For American Sign Language And Other Forms Of Sign Language For Deaf/hard Of Hearing Whose First Language Is Sign Language, Non-related Research Services (1099)

Start Date (ET) : Apr 13, 2026 @ 03:24 PM

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