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SANDWELL METROPOLITAN BOROUGH COUNCIL has floated a tender for Bespoke Customer Service Training. The project location is United Kingdom and the tender is closing on 16 Feb 2024. The tender notice number is IT-230-7730-CST24, while the TOT Ref Number is 95321133. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : United Kingdom
Summary : Bespoke Customer Service Training
Deadline : 16 Feb 2024
Other Information
Notice Type : Tender
TOT Ref.No.: 95321133
Document Ref. No. : IT-230-7730-CST24
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : GBP 90000
Purchaser's Detail
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Login to see detailsTender Details
Title : Bespoke Customer Service Training
Location Of Contract : B69 3DB
Industry : Development consultancy services - 73220000 Business and management consultancy and related services - 79400000 Business and management consultancy services - 79410000
Value Of Contract : £0 to £90, 000
Description : The council is looking to deliver a bespoke customer service programme specifically targeted for officers who deliver a front-line service either face to face or over the phone to a diverse range of citizens in Sandwell. The training package needs to deliver face to face sessions in small groups as well as the option to develop a training design that can be converted by Sandwell's inhouse Learning & Development team to an eLearning course for all Sandwell Council employees. The face to face sessions will need to be delivered at one of the Sandwell Council sites. The estimated budget available for the delivery of this training is £90, 000 and the contract period will be for 1 year, commencing April 2024. This information is intended to assist with the preparation of your bid. The Council does not bind itself to this or any other figure and is not a guarantee of business which may be generated from this contract.
Published Date : 16 January 2024
Closing Date : 16 February 2024
Documents
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