Automation of Revenues and Benefits Tender - 119144775

Procurement Summary

Country: United Kingdom

Summary: Automation of Revenues and Benefits

Deadline: 16 Jun 2025

Posting Date: 15 May 2025

Other Information

Notice Type: Tender

TOT Ref.No.: 119144775

Document Ref. No.:

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: GBP 120000

CPV Classification

72212920 - Office automation software development services

Purchaser's Detail

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Tender Details

The Revenues and Benefits (R&B) departments are responsible for the billing and collection of Council Tax and Business Rates (Revenues) and the support of our residents who are entitled to claim benefits to support them (Benefits). There are many manual processes across the department, and this can lead to higher cost of running the service, backlogs and delays. We want to maximise the accessibility of the service to customers and the efficiency of running the services. The scope of this procurement is in two phases. • Firstly, to review processes and build a business case for subsequent automation of the processes and other digital transformation that will benefit the customer and the R&B team by making the processes accessible and efficient. • The second phase would be to implement the automations and transformation for the suitable processes preferably using the Microsoft suite of tools (already procured by The Council). Each of the automation opportunities will be evaluated based on the business case and only taken forward if it offers value for money.
Notice identifier : 2025/S 000-021234
CPV classifications: 72212920 - Office automation software development services

Documents

 Tender Notice