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THE BRITISH BROADCASTING CORPORATION (BBC) has floated a tender for Audience Services. The project location is United Kingdom and the tender is closing on 03 Apr 2024. The tender notice number is tender_411646/1321383, while the TOT Ref Number is 98249343. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : United Kingdom
Summary : Audience Services
Deadline : 03 Apr 2024
Other Information
Notice Type : Tender
TOT Ref.No.: 98249343
Document Ref. No. : tender_411646/1321383
Competition : ICB
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : GBP 47920000
Purchaser's Detail
Purchaser : THE BRITISH BROADCASTING CORPORATION (BBC)
Broadcasting House, Portland Place London W1A 1AA England
Contact Person : Jonathan Palfreeman
United Kingdom
Email :jonathan.palfreeman@bbc.co.uk
Tender Details
Title : Audience Services
Location Of Contract : Any region
Industry : Customer services - 79342300
Value Of Contract : £47, 920, 000
Description : The BBC is looking to procure customer management services to support a broad range of services including:- Handling editorial and non-editorial complaints- Responding to enquiries- Managing comments & appreciations- Technical support for iPlayer, Sounds, BBC Account- Reception Advice- BBC Action Lines- BBC Charitable Appeals & Donations collections (Lifeline & Radio 4)- Artist mail- Ticketing for BBC shows- Take Part in a show- BBC SwitchboardThe BBC has a mission to act in the public interest, serving all audiences through the provision of impartial, high-quality and distinctive output and services which continue to inform, educate and entertain. Audience Services supports this by continuing to put our audiences at the heart of our operation, providing them exceptional service, irrespective of channel. We engage them with respect and understanding and work to build audience loyalty to the BBC and the Licence Fee.Our strategic objectives are to:- Manage the front door to the BBC, ensuring that audience members are heard, driving a seamless experience across the customer engagement- Unlock innovation to future proof the service, leveraging technology where it adds value and enables the customer journey- Uphold brand reputation by engaging with audience members in a respectful manner...
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