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The GENERAL SERVICES ADMINISTRATION | FEDERAL ACQUISITION SERVICE has issued a Tender notice for the procurement of a Artificial Intelligence AI Contact Center Solutions in the USA. This Tender notice was published on 20 Dec 2025 and is scheduled to close on 20 Jan 2026, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 132424136, while the tender notice number is RFIAICCS121925 and Registering on the platform.
Procurement Summary
Country: USA
Summary: Artificial Intelligence AI Contact Center Solutions
Deadline: 20 Jan 2026
Posting Date: 20 Dec 2025
Other Information
Notice Type: Tender
TOT Ref.No.: 132424136
Document Ref. No.: RFIAICCS121925
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: Refer Document
Purchaser's Detail
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Login to see detailsTender Details
The Government is seeking information from industry on AI-enabled solutions to support government contact centers, including virtual voice agents, chatbots, and other advanced technologies (e.g., generative AI, agentic AI).
The purpose of this RFI is to:
Understand the current market capabilities, emerging technologies, and approaches to delivering fast, accurate, and autonomous customer service. The Government-s objective is to identify AI capabilities that autonomously, or to the greatest extent possible, automate contact center interactions.
Obtain feedback on an initial, incomplete draft of the Performance Work Statement (PWS). This version is provided for review and comment only; it does not represent a finalized requirement. Industry insight is sought to help shape, clarify, and strengthen the PWS prior to completion.
Please note this is different than the previous RFI for Government Experience Contact Center (gXCC) (Previously the PX Contact Center) Services BPA.
Notice ID: rfiaiccs121925
Department/Ind. Agency: general services administration
Original Set Aside: total small business set-aside (far 19.5)
Sub-tier: federal acquisition service
Office: tts fac
Product Service Code: r499 - support- professional: other
NAICS Code: 561422 - Telemarketing Bureaus and Other Contact Centers
Inactive Dates: feb 04, 2026
Inactive Policy: 15 days after response date
Documents
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