Procurement Summary
Country: United Kingdom
Summary: Alarm Receiving Centre Call Handling System
Deadline: 02 Oct 2026
Posting Date: 11 Aug 2026
Other Information
Notice Type: Tender
TOT Ref.No.: 146960223
Document Ref. No.: NHDC01127329
Competition: ICB
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: Refer Document
CPV Classification
48100000 - Industry specific software package
72253200 - Systems support services
72267100 - Maintenance of information technology software
79711000 - Alarm-monitoring services
Purchaser's Detail
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Login to see detailsTender Details
This is the pre-qualification stage of a two stage process, for the procurement of a replacement Alarm Receiving Centre (ARC) platform supporting the Herts Careline service. North Hertfordshire District Council (NHDC) has previously undertaken Preliminary Market Engagement to inform this procurement. The ARC forms a critical component of the Council-s telecare infrastructure, providing 24/7 monitoring and response capability for vulnerable residents and partner organisations. The current platform is approaching technical and contractual end of life and requires replacement with a modern, secure and resilient solution capable of supporting both legacy analogue alarm traffic and the transition to digital telecare technologies. NHDC uses an E-Tendering system (In-Tend) for all procurement activities. Suppliers must submit their responses via the Supply Hertfordshire Portal at: Supply Hertfordshire Electronic Tendering Site - Home - You must be registered on the portal to submit a response. - If already registered, use your existing username and password. - A password reminder link is available on the homepage if required. For technical difficulties, please contact the In-Tend Helpdesk at 0845 557 8079 or [email protected]
Notice identifier : 2026/S 000-075832
CPV classifications: 48100000 - Industry specific software package72253200 - Systems support services72267100 - Maintenance of information technology software79711000 - Alarm-monitoring services
Documents
Tender Notice