Ai-Enabled Customer-Service Automation (Crm Tender - 147422518

Procurement Summary

Country: Canada

Summary: Ai-Enabled Customer-Service Automation (Crm, Chatbot, Callbot) for Cicic

Deadline: 18 Sep 2026

Posting Date: 18 Aug 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 147422518

Document Ref. No.: 2026-CICIC-01

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

CPV Classification

48512000 - Interactive voice response software package
48445000 - Customer Relation Management software package

Purchaser's Detail

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Tender Details

The Corporation of the Council of Ministers of Education, Canada (CCMEC) requires the services of one or more selected interested parties (the Proponent) to supply, configure, integrate, and deploy artificial-intelligence-enabled (AI-enabled) customer-service automation for the Canadian Information Centre for International Credentials (CICIC). Automation services must include an AI-enabled: client relationship management (CRM) platform website chatbot telephone callbotProponents may bid on all three service components or on one or two individual components. CCMEC may award the project components to a single Proponent or to different Proponents, by component or as a bundle. Where components are awarded to different Proponents, each Proponent must cooperate on the integration between the website chatbot and telephone callbot escalation paths, and the CRM platform queue.Shortlisted Proponents may be asked to provide a demonstration and to participate in a bilingual quality test using inquiries drawn from CICIC-s knowledge base. Submissions will be reviewed by a selection committee in October/November 2026, and the successful Proponent(s) will be selected by early 2027.Please send your quotation to CMEC, to the attention of Michael Ringuette, Coordinator, CICIC, at [email protected], by September 18, 2026, 4:00 p.m. EDT.
Solicitation Type : RFQ - Request for Quote (Formal) Reference Number : 0000330086 Location : Canada, All of Canada, All of Canada Delivery Point : online Purchase Type : Term: 2027/04/01 09:00:00 AM EDT - 2028/03/31 09:00:00 AM EDT Description : The Corporation of the Council of Ministers of Education, Canada (CCMEC) requires the services of one or more selected interested parties (the Proponent) to supply, configure, integrate, and deploy artificial-intelligence-enabled (AI-enabled) customer-service automation for the Canadian Information Centre for International Credentials (CICIC). Automation services must include an AI-enabled: client relationship management (CRM) platform website chatbot telephone callbotProponents may bid on all three service components or on one or two individual components. CCMEC may award the project components to a single Proponent or to different Proponents, by component or as a bundle. Where components are awarded to different Proponents, each Proponent must cooperate on the integration between the website chatbot and telephone callbot escalation paths, and the CRM platform queue.Shortlisted Proponents may be asked to provide a demonstration and to participate in a bilingual quality test using inquiries drawn from CICIC’s knowledge base. Submissions will be reviewed by a selection committee in October/November 2026, and the successful Proponent(s) will be selected by early 2027.Please send your quotation to CMEC, to the at...

Documents

 Tender Notice