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YORKSHIRE WATER SERVICES LIMITED has floated a tender for Ai in Customer Service and Central Control. The project location is United Kingdom and the tender is closing on 06 Jun 2025. The tender notice number is CM3224, while the TOT Ref Number is 119676122. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : United Kingdom
Summary : Ai in Customer Service and Central Control
Deadline : 06 Jun 2025
Other Information
Notice Type : Tender
TOT Ref.No.: 119676122
Document Ref. No. : CM3224
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : Refer Document
Purchaser's Detail
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Login to see detailsTender Details
As part of a wider digital transformation agenda, Yorkshire Water is exploring the role that Artificial Intelligence (AI) technologies could play in enhancing operations and improving efficiencies. This exploratory initiative is initially focused on two high-impact domains: • Customer Service, where AI may enable greater responsiveness, efficiency, and personalisation in customer interactions. • Central Control, where AI could support optimisation of operational decisions, resource management, and real-time anomaly detection. This RFI forms the first step in identifying the range of AI-enabled capabilities currently available in the market. This is seeking to cover both off-the-shelf software solutions and build services for bespoke AI solutions.
CPV classifications: 48000000 - Software package and information systems72200000 - Software programming and consultancy services72300000 - Data services
Documents
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