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VETERANS AFFAIRS, DEPARTMENT OF has floated a tender for After-hours (emergency) Answering Services VAPIHCS Base plus Four one-year options. The project location is USA and the tender is closing on 18 Oct 2024. The tender notice number is 36C26125Q0032, while the TOT Ref Number is 108708199. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : USA
Summary : After-hours (emergency) Answering Services VAPIHCS Base plus Four one-year options
Deadline : 18 Oct 2024
Other Information
Notice Type : Tender
TOT Ref.No.: 108708199
Document Ref. No. : 36C26125Q0032
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : Refer Document
Purchaser's Detail
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Login to see detailsTender Details
Description
B.3 PERFORMANCE WORK STATEMENTSubject: After-Hours Telephone Answering ServicePlace of Performance: This is a Virtual Service Contract.Period of Performance: Base plus four one-year options.Scope of Work: The Contractor shall furnish all management, labor, supervision, equipment, and materials to provide after-hours emergency Physician Phone Answering Services to the Veterans Affairs Pacific Island Health Care System (VAPIHCS), Regional Office located at 459 Patterson Road, Honolulu, HI 96819-1522.The answering services is for emergency routed calls only. Services will be based on an average of twenty (20) emergency calls per month for the entire region. All incoming calls will be initially screened through the Department of Veterans Affairs primary phone operators. Once a call has been identified as an emergency call, the VA s phone operators will dispatch the call to the contracted answering service. The contractor will then page and/or text the appropriate on-call provider entering the requesting physician s telephone number as a call-back number. The contractor may also be responsible for sending an additional page/text to a secondary requesting physician if no response is received by the first line requesting physician. The contractor will conduct a follow-up call to the requested physician to ensure the call was successful.The contractor must be able to offer reliable answering communication services for this region. It is imperative that all modes of communications be responsive without disruptions, delays, or lack of service. Please take into consideration, there will be multiple data providers affiliated with the mobile equipment assigned to the on-call providers. The contractor must be able to respond to various mobile communications and comply within the various time zones.Government Furnished Equipment: Mobile devices and/or equipment are not required for this contract. Each physician has been assigned an alpha numeric digital pager or ha...
Active Contract Opportunity
Notice ID : 36C26125Q0032
Related Notice
Department/Ind. Agency : VETERANS AFFAIRS, DEPARTMENT OF
Sub-tier : VETERANS AFFAIRS, DEPARTMENT OF
Office: 261-NETWORK CONTRACT OFFICE 21 (36C261)
General Information
Contract Opportunity Type: Solicitation (Updated)
Updated Published Date: Oct 15, 2024 04:58 pm PDT
Original Published Date: Sep 27, 2024 09:49 am PDT
Updated Date Offers Due: Oct 18, 2024 12:00 pm PDT
Original Date Offers Due: Oct 11, 2024 04:00 pm PDT
Inactive Policy: Manual
Updated Inactive Date: Nov 17, 2024
Original Inactive Date: Nov 10, 2024
Initiative: None
Classification
Original Set Aside:
Product Service Code: R699 - SUPPORT- ADMINISTRATIVE: OTHER
NAICS Code: 561421 - Telephone Answering Services
Place of Performance:
Documents
Amendment-36C6125Q0032-0002-After-hour-Answering.pdf
36C26125Q0032-Answering-Services-VAPIHCS.pdf
WD-2015-5689-Rv23-Dtd-7-22-24-Honolulu.txt
WD-2015-5739-Rv22-Dtd-7-22-24-Maui-Kalawao.txt
WD-2015-5691-Rv22-Dtd-7-22-24-Kauai.txt
Procurement Documents for USA
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