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EPAL - PORTUGUESE COMPANY OF AGUAS LIVRES, S. A. has floated a tender for Acquisition of Services for the Implementation of Platform/Interface for Contact Center Management in Software Modality as a Service by Lots. The project location is Portugal and the tender is closing on 23 Jun 2025. The tender notice number is 369802-2025, while the TOT Ref Number is 120599637. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : Portugal
Summary : Acquisition of Services for the Implementation of Platform/Interface for Contact Center Management in Software Modality as a Service by Lots
Deadline : 23 Jun 2025
Other Information
Notice Type : Tender
TOT Ref.No.: 120599637
Document Ref. No. : 369802-2025
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : EUR 150000
Purchaser's Detail
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Login to see detailsTender Details
Acquisition of Software Modality AS A Service (SASS) for implementation of Platform/Interface Contact Center Management, by lots, in the terms better defined in the Booklet and respective attachments.of multichannel contact center management software (voice, mobile, email, chatbot), integration with public contractor CRM (aquamatrix) as well as the recording of calls for a period up to 24 months;
lot II-Software Services-the provision of artificial intelligence software services forVoice, chat and e-mail.
doc title: acquisition of platform implementation/interface implementation for contact center management in software mode a service (saas) by lots
Contract type:services
Document Type: Contract Notice
Reference Number: SS/4138/2024
Contract Type: Services
Estimated Value: 150000 - EUR
Authority Type: Body -PL
Doc Title: Platform Implementation Services/Interface for Contact Center Management in Software Modality A A SERVICE (SAAS)lotes
Dispatch Date: 2025-06-05
Publish Date: 2025-06-10
Submission Date: 2025-06-23
Documents
Procurement Documents for Portugal
Access a comprehensive library of standard procurement documents specific to Portugal. Here, you'll find all the essential forms, guidelines, and templates required for tender applications and submissions in Portugal
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