A Customer Service Solution Using Generative Tender - 137720858

Procurement Summary

Country: Finland

Summary: A Customer Service Solution Using Generative Artificial Intelligence

Deadline: 13 Apr 2026

Posting Date: 13 Mar 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 137720858

Document Ref. No.: 176966-2026

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

CPV Classification

72000000 - IT services: consulting, software development, Internet and support

Purchaser's Detail

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Tender Details

With the help of the acquisition, a new kind of solution for the public administration organization's customer service will be built. The goal of the acquisition is to find a partner for development work for Traficom and the organizations involved in the acquisition, who is ready to commit for joint development and partnership to develop a new solution. The solution will be developed in stages and iteratively. The use of generative artificial intelligence in customer service is new in public administration organizations and brings great expansion opportunities for application. The amendment to the Digital Services Act in early 2027 will expand the possibilities of using artificial intelligence in the authority's customer interface. Automation in customer service enabled by generative artificial intelligence brings new productivity and efficiency benefits operating methods and processes and to improve the use of human resources. The solution is implemented in such a way that it is adaptable and scalable also to the needs of other public administration organizations and possibly later in other use cases also for internal use in Traficom and other organizations. The transformability and scalability of the solution for other public administration organizations must be taken into account in the development work. After Traficom has developed for its own needs and environment a working solution, a modularly built generative artificial intelligence solution can be converted to suit the use of other organizations. A customer service solution using generative artificial intelligence With the help of the acquisition, a new...
Document Type: Contract Notice Reference Number: 603961 / TRAFICOM/120392/02.03.01/2026 Contract Type: services Authority Type: cga Doc Title: Customer service solution using generative artificial intelligence Dispatch Date: 2026-03-12 Publish Date: 2026-03-13 Submission Date: 2026-04-13

Documents

 Tender Notice