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VERKEHRSBETRIEBE ZURICH (VBZ) has floated a tender for 3870 Nucleo - Omnichannel Solution for the Cvc. The project location is Switzerland and the tender is closing on 11 Jul 2025. The tender notice number is 16842-03, while the TOT Ref Number is 121099346. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : Switzerland
Summary : 3870 Nucleo - Omnichannel Solution for the Cvc
Deadline : 11 Jul 2025
Other Information
Notice Type : Tender
TOT Ref.No.: 121099346
Document Ref. No. : 16842-03
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : Refer Document
Purchaser's Detail
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Login to see detailsTender Details
With the present advertisement, a software-as-a-service (SaaS) Omnichannel solution is procured. This complements the existing CRM solution with a central customer contact channel management or a uniform routing. The intended customer relationship hub is used to process customer inquiries in the area of public transport. At least 80 users should be justified on the new system (including flat -rate usage, etc.).
Main CPV: 72000000 IT services: advice, software development, internet and Assistance
Date of execution: 01.01.2026 31.12.2028
Contract duration: 01.01.2026 31.12.2028
Round of questions 1, Submit by: 10.06.2025
Submission of tender: 11.07.2025, 17:00
Tender valid until: 31.03.2026
Opening of tenders: 14.07.2025
Documents
Procurement Documents for Switzerland
Access a comprehensive library of standard procurement documents specific to Switzerland. Here, you'll find all the essential forms, guidelines, and templates required for tender applications and submissions in Switzerland
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