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26_212 - Customer Experience Strategy Tender in Australia - 144437951

The SOUTHERN DOWNS REGIONAL COUNCIL has issued a Tender notice for the procurement of a 26_212 - Customer Experience Strategy in the Australia. This Tender notice was published on 02 Jul 2026 and is scheduled to close on 14 Jul 2026, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 144437951, while the tender notice number is VP513361 and Registering on the platform.

Procurement Summary

Country: Australia

Summary: 26_212 - Customer Experience Strategy

Deadline: 14 Jul 2026

Posting Date: 02 Jul 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 144437951

Document Ref. No.: VP513361

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

Purchaser's Detail

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Tender Details

26_212 - Customer Experience Strategy
Southern Downs Regional Council invites tenders from suitably qualified and experienced Customer Experience (CX) specialists to work with Council officers to design and deliver a meaningful Customer Service Charter and roadmap for further CX development over approximately 16-20 week period – as described in more detail in Part 5.The development of a Customer Service Charter forms part of this work and is intended to support a broader shift toward values-led, community-focused service delivery. However, the project is not limited to the creation of a charter document and should focus on what customer experience looks like in practice across day-to-day operations, interactions and service environments.Council recognises customer experience extends beyond frontline interactions and is shaped by the systems, processes, behaviours and decision-making practices that underpin service delivery across all business units. The project will support Council to establish a shared understanding of service expectations, identify priority opportunities for improvement and develop practical foundations for ongoing CX maturity.

Opens :Monday 15 June 2026 (E. Australia Standard Time)

Closes :Tuesday 14 July 2026 02:00 PM (E. Australia Standard Time)

Supplier query cut-off :Thursday 09 July 2026 02:00 PM (E. Australia Standard Time)

Expected decision :Tuesday 28 July 2026 (E. Australia Standard Time)

The Southern Downs Regional Council was formed on the 15th of March 2008 as a...

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