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26.061 Rfp Contact Centre - Modernization Tender - 142036647

The BC TRANSIT has issued a Tender notice for the procurement of a 26.061 Rfp Contact Centre - Modernization & Transformation Partner in the Canada. This Tender notice was published on 26 May 2026 and is scheduled to close on 22 Jun 2026, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 142036647, while the tender notice number is 229866 and Registering on the platform.

Procurement Summary

Country: Canada

Summary: 26.061 Rfp Contact Centre - Modernization & Transformation Partner

Deadline: 22 Jun 2026

Posting Date: 26 May 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 142036647

Document Ref. No.: 229866

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

Purchaser's Detail

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Tender Details

BC Transit is seeking a qualified and experienced vendor to deliver the full modernization and transformation of the Victoria Contact Center using Dynamics 365 Contact Center. This initiative requires an experienced delivery partner capable of implementing Microsoft Dynamics 365 Contact Center, including all related supporting elements of the Contact Center solution such as Microsoft Dynamics 365, CRM, omnichannel communication, telephony modernization, Azure (storage, ACS, etc.), Privacy, Security and migration of legacy data and operational process transformation. To view details on this opportunity, please visit the BC Transit Bonfire portal here: https://bctransit.bonfirehub.ca/portal/?tab=openOpportunities
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