26/05319 Contact Centre for the Norwegian Customs. Tender - 139685118

Procurement Summary

Country: Norway

Summary: 26/05319 Contact Centre for the Norwegian Customs.

Deadline: 26 May 2026

Posting Date: 17 Apr 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 139685118

Document Ref. No.: 262084-2026

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: NOK 14000000

CPV Classification

79512000 - Call centre
72250000 - System and support services
79400000 - Business and management consultancy and related services

Purchaser's Detail

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Tender Details

26/05319 Contact Centre for the Norwegian Customs.
1.3.1 Purpose Description In order to guide businesses and private persons in a good way, it is important that the guidance section has good tools that support this guidance so that it is both correct and can be carried out with appropriate resource use. The Norwegian Customs needs a system that handles public enquiries in an efficient way and that uses artificial intelligence to make working hours more efficient for our agents. The Norwegian Customs is looking for a partner who supports us with high competence throughout the contract period, ensures further development of the service and contributes to the Norwegian Customs continually adopting new systems.
Doc Title: 26/05319 Contact Centre for the Norwegian Customs.
Contract Type: services
Document Type: Contract Notice

Reference Number: 26/05319

Contract Type: services

Estimated Value: 14000000 - NOK

Authority Type: body-pl-cga

Doc Title: 26/05319 Contact Centre for the Norwegian Customs.

Dispatch Date: 2026-04-14

Publish Date: 2026-04-17

Submission Date: 2026-05-26

Documents

 Tender Notice