25/031F Framework Agreement for the Provision Tender - 139814577

Procurement Summary

Country: Ireland

Summary: 25/031F Framework Agreement for the Provision of Contact Centre Services

Deadline: 08 Jun 2026

Posting Date: 20 Apr 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 139814577

Document Ref. No.: 267148-2026

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: EUR 216000000.00

CPV Classification

79512000 - Call centre
79342300 - Customer services
79342320 - Customer-care services
79510000 - Telephone-answering services
79511000 - Telephone operator services
72253000 - Helpdesk and support services
72253100 - Helpdesk services
71356300 - Technical support services
79416000 - Public relations services
75112000 - Administrative services for business operations
75100000 - Administration services

Purchaser's Detail

Name: Login to see tender_details

Address: Login to see tender_details

Email: Login to see tender_details

Login to see details

Tender Details

25/031F Framework Agreement for the Provision of Contact Centre Services
The estimated value of the contract is inclusive of indexation of €18, 462, 429 ex. VAT over the maximum term of the framework agreement. Regulation 97(1)(a) of the European Union (Award of Contracts by Utility Undertakings) Regulations 2016 (SI 286/2016) (the Utilities Regulations 2016) will apply to any further uplifts required to take account of further inflation. You must submit through the etenders system before the deadline. The submission deadline is strict and no submissions will be possible after the date and time specified in the PQQ documents. Please note that all tenders are electronic, as such NO paper copies will be accepted or read. Please submit via the etenders system not later than 12:00 hrs local time Monday 8th June 2026 . The estimated values in this eForm are dependent on needs and budgetary resources, only indicative and are not binding on the Contracting Entity. If the estimated values are equal to or greater than EUR 250 million, any economic operators participating in this public procurement procedure shall notify the contracting entity of all foreign financial contributions as defined in Article 28(1), point (b) of Regulation (Eu) 2022/2560 on foreign subsidies distorting the internal market.
Doc Title: 25/031F Framework Agreement for the Provision of Contact Centre Services
Contract Type: services
Document Type: Contract Notice

Reference Number: 25/031F Framework Agreement for the Provision of Contact Centre Services

Contract Type: services

Estimated Value: 216000000.00 - EUR

Authority Type: body-pl

Doc Title: 25/031F Framework Agreement for the Provision of Contact Centre Services

Dispatch Date: 2026-04-17

Publish Date: 2026-04-20

Submission Date: 2026-06-08

Documents

 Tender Notice