24H Telephone Assistance Service Contract (Call Center) Tender, Spain - 121775038

URBANS SERVES OF THE MASNOU, MUNICIPAL COMPANY, SL has floated a tender for 24H Telephone Assistance Service Contract (Call Center). The project location is Spain and the tender is closing on 15 Jul 2025. The tender notice number is LIC202402, while the TOT Ref Number is 121775038. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.

Expired Tender

Procurement Summary

Country : Spain

Summary : 24H Telephone Assistance Service Contract (Call Center)

Deadline : 15 Jul 2025

Other Information

Notice Type : Tender

TOT Ref.No.: 121775038

Document Ref. No. : LIC202402

Financier : Self Financed

Purchaser Ownership : Public

Tender Value : EUR 51377.04

Purchaser's Detail

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Tender Details

Description of the provision: Telephone assistance service 24h (Contact Center): Management of technical incidents. Connection and interaction with customer relationship management platform (CRM). Connection and interaction with platform for supervision, control and data acquisition (SCADA). Connection and Meypar platform interaction for ticket management and access control. Preparation of reports on the quality of service, call traffic and others. Performance indicators. Recording of calls and transfer of these to SUMEM S.L. Conduct satisfaction surveys. The contracting company will have to carry out the services described in the previous list for 24 hours, 365 days a year.
Procedure:
Type of processing: ordinary
Award Procedure: Simplified Open
Deadline for submission of offers: 07/15/2025 17:30:00
Offer Electronic Presentation Tool: On Digital
Electronic auction: No
ACP is applicable to the contract: No
Language or languages ​​in which they must Write offers or applications for participation: Catalan, Spanish, English, Occitan Opening envelopes on: On the sole date Opening: From the final date of submission of offers or from that date + 24h
Date of publication of the announcement: 06/29/2025 20:22
Estimated value of the contract :51.377, 04 €

Documents

 Tender Notice


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