2025Dos0164566 Tender in France - 118218593

Procurement Summary

Country: France

Summary: 2025Dos0164566

Deadline: 14 May 2025

Posting Date: 25 Apr 2025

Other Information

Notice Type: Tender

TOT Ref.No.: 118218593

Document Ref. No.: 269083-2025

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

CPV Classification

72000000 - IT services: consulting, software development, Internet and support
48000000 - Software package and information systems

Purchaser's Detail

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Tender Details

The purpose of this consultation is to select a service provider who will provide:
- a SaaS solution to cover the need for a conversational assistant in order to support TGV customers in the management of complaints in particular.
- The conversational tool must include generative AI.
- The market also addresses the integration of the tool.
- The market includes PSE on: LiveChat, LLM SNCF, call system.
Conversational assistant- Chatbot Newcare TGV
This consultation is to select a provider which will provide:
- A Saas solution to coverThe need for a conversational assistant to support TGV customers in complaints in particular.
- The conversational tool must include generative AI.
- The market also sends an integration part of the tool.
- The market has PSE on: LiveChat, LLM SNCF, Call system.
doc title: 2025dos0164566
Type contract:
Document Type: Contract Notice
Contract Type: services
Authority Type: pub-undert
Doc Title: 2025DOS0164566
Dispatch Date: 2025-04-24
Publish Date: 2025-04-25
Submission Date: 2025-05-14

Documents

 Tender Notice