2025Dos0164566 Tender, France - 118218593

Procurement Summary

Country : France

Summary : 2025Dos0164566

Deadline : 14 May 2025

Other Information

Notice Type : Tender

TOT Ref.No.: 118218593

Document Ref. No. : 269083-2025

Financier : Self Financed

Purchaser Ownership : Public

Tender Value : Refer Document

Purchaser's Detail

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Tender Details

The purpose of this consultation is to select a service provider who will provide:

- a SaaS solution to cover the need for a conversational assistant in order to support TGV customers in the management of complaints in particular.

- The conversational tool must include generative AI.

- The market also addresses the integration of the tool.

- The market includes PSE on: LiveChat, LLM SNCF, call system.

Conversational assistant- Chatbot Newcare TGV

This consultation is to select a provider which will provide:

- A Saas solution to coverThe need for a conversational assistant to support TGV customers in complaints in particular.

- The conversational tool must include generative AI.

- The market also sends an integration part of the tool.

- The market has PSE on: LiveChat, LLM SNCF, Call system.



doc title: 2025dos0164566



Type contract:
Document Type: Contract Notice

Contract Type: services

Authority Type: pub-undert

Doc Title: 2025DOS0164566

Dispatch Date: 2025-04-24

Publish Date: 2025-04-25

Submission Date: 2025-05-14

Documents

 Tender Notice