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12978 Process Mining Proof Of Value - Information Tender - 140728710

The CITY OF KELOWNA has issued a Tender notice for the procurement of a 12978 Process Mining Proof Of Value - Information Technology in the Canada. This Tender notice was published on 06 May 2026 and is scheduled to close on 20 May 2026, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 140728710, while the tender notice number is 228955 and Registering on the platform.

Procurement Summary

Country: Canada

Summary: 12978 Process Mining Proof Of Value - Information Technology

Deadline: 20 May 2026

Posting Date: 06 May 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 140728710

Document Ref. No.: 228955

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

Purchaser's Detail

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Tender Details

The City of Kelowna has opted for a competitive procurement process to secure process mining professional services for a Proof of Value (PoV) initiative, targeting customer service request intake and assignment processes. This engagement demands highly specialized expertise in process mining and data-driven process discovery, paired with proven public sector delivery experience and a proprietary methodology that surpasses standard process mining approaches. Unlike traditional business process reviews, analytics, or workflow mapping, the objective is to leverage large volumes of system-generated event data from multiple service request systems to reconstruct end-to-end processes, uncover process variants, inefficiencies, and improvement opportunities not detectable through interviews, workshops, or conventional BPM techniques. The ultimate goal is to use this data-driven approach to pinpoint inefficiencies, enhance transparency, assess service level performance, and guide future improvements in service delivery across various intake channels and backend systems.
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