0800/0900 Service Number Services and 088 Company Tender - 137559598

Procurement Summary

Country: Netherlands

Summary: 0800/0900 Service Number Services and 088 Company Number Services

Deadline: 01 May 2026

Posting Date: 11 Mar 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 137559598

Document Ref. No.: 169191-2026

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: EUR 2050000

CPV Classification

64200000 - Telecommunications services

Purchaser's Detail

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Tender Details

A Network IVR (Interactive Voice Response) must be made available to Vitens and Evides. This system offers Vitens and Evides the opportunity to efficiently divide incoming telephone traffic into different workflows, which are then can be further refined on the communication platforms of Vitens and Evides. Incoming traffic can consist of voice calls via 088, 0800 and 0900 numbers. Outgoing voice traffic can be forwarded to the Client's communication platforms as well as to external telephone numbers of breakdown engineers or external call centers, guaranteeing flexible and reliable accessibility. A Portal must be made available to carry out daily activities. This Portal is web-based and serves as a gateway for all functionalities to be provided by the 0800/0900 service provider. With the help of the Portal, the 0800/0900 service provider provides support to functional management and administrative processes, but also to incident, reporting and change management process. 0800/0900 service number services and 088 company number services A Network IVR (Interactive Voice Response) must be made available to Vitens and Evides. Vitens and Evides offer this system possibility to efficiently divide incoming telephone traffic into different workflows, which can then be further refined on the Vitens and Evides communication platforms. Incoming f...
Document Type: Contract Notice Reference Number: c7cbd8c9-c4fc-4f89-98b8-82bdcbf6bf3c Contract Type: services Estimated Value: 2050000 - EUR Authority Type: cont-ent Doc Title: 0800/0900 servicenummerdiensten en 088 bedrijfsnummerdiensten Dispatch Date: 2026-03-10 Publish Date: 2026-03-11 Submission Date: 2026-05-01

Documents

 Tender Notice