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The STONEWATER LTD has issued a Tender notice for the procurement of a 00534-Cs - Transactional Customer Feedback in the United Kingdom. This Tender notice was published on 29 Apr 2025 and is scheduled to close on 10 May 2025, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 118370605, while the tender notice number is and Registering on the platform.
Procurement Summary
Country: United Kingdom
Summary: 00534-Cs - Transactional Customer Feedback
Deadline: 10 May 2025
Posting Date: 29 Apr 2025
Other Information
Notice Type: Tender
TOT Ref.No.: 118370605
Document Ref. No.:
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: Refer Document
Purchaser's Detail
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Login to see detailsTender Details
Stonewater is one of the UK's largest social housing providers, dedicated to creating places that people can truly call home. With 40, 000 homes, we proudly serve more than 93, 000 customers from diverse backgrounds across the country. With an annual turnover of £239 million and £2.4 billion in fixed assets, Stonewater holds a strong credit rating from S&P Global Ratings and maintains top G1/V1 rankings for governance and viability. If you would like to know more about Stonewater, please visit our website: www.stonewater.org Stonewater Group has identified the need for a robust feedback mechanism to better understand customer experiences and identify areas for improvement. This program will help us collect valuable insights directly from customers at the point of transaction. The programme should cover the following customer transactions/journeys: Responsive repairs Cyclical checks Planned capital investment/maintenance Grounds maintenance Complaints ASB Customer service centre contact Lettings Shared ownership sales Mutual exchange Tenancy termination Housing operations. In addition, other transactions may be introduced including digital engagement (website and customer portal) where a "pop-up" survey would be required. To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=945276918
Notice identifier : 2025/S 000-017396
CPV classifications: 73300000 - Design and execution of research and development
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