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Transilien Customer Relationship Center Tender, France - 55285948

SNCF has floated a tender for Transilien Customer Relationship Center. The project location is France and the tender is closing on 28 Jul 2021. The tender notice number is 363549-2021, while the TOT Ref Number is 55285948. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.

Procurement Summary

Country : France

Summary : Transilien Customer Relationship Center

Deadline : 28 Jul 2021

Other Information

Notice Type : Tender

TOT Ref.No.: 55285948

Document Ref. No. : 363549-2021

Competition : ICB

Financier : Self Financed

Purchaser Ownership : -

Tender Value : Refer Document

Purchaser's Detail

Purchaser : SNCF
Town : Saint-Denis
NUTS-Code : FR - France
France
Email :marion.charpentier@sncf.fr
URL :http://www.sncf.com/

Tender Details

Document Type: Corrigendum / Additional Information (please Refer Tender Document)

Title: Transilien Customer Relationship Center

REFERENCE NUMBER: 2021DOS0129114

Contract Type: Services

Description: As part of the modernization of its customer service, Transilien launches a consultation procedure to select a service provider. The contract expires in November 2022.

The role of customer service is to meet the multichannel demands of transilian line users and to ensure the main missions of passenger information, after-sales service management and assistance service to reduced mobility (PMR) A daily amplitude from the first to the last train.

The market will be awarded for a two-year firm term, with an option for an additional year.

79512000 - Call Center

Authority Type: Entity Utilities

TYPE OF PROCEDURE: NEGOTIDIATED PROCEDURE

Regulation: European Union, with Participation by GPA Countries

BID Type: Submission for All Lots

Doc Title: Call Center

Dispatch Date: 2021-07-13

Publish Date: 2021-07-16

Submission Date: 2021-07 -...