EMPLOYEES RETIREMENT SYSTEM has floated a tender for STATE-OF-THE-ART TELEPHONY SYSTEM & AUTOMATED CALL CENTER. The project location is USA and the tender is closing on 04 Jun 2020. The tender notice number is P20001034version: 05, while the TOT Ref Number is 43039211. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.

Expired Tender

Procurement Summary

Country : USA

Summary : STATE-OF-THE-ART TELEPHONY SYSTEM & AUTOMATED CALL CENTER

Deadline : 04 Jun 2020

Other Information

Notice Type : Tender

TOT Ref.No.: 43039211

Document Ref. No. : P20001034version: 05

Competition : ICB

Financier : Self Financed

Purchaser Ownership : -

Tender Value : Refer Document

Purchaser's Detail

Purchaser : EMPLOYEES RETIREMENT SYSTEM
United States, Hawaii
Contact Person : MELENDREZ, STEVEN J
Phone : 808-586-1776
USA
Email :steven.melendrez@hawaii.gov

Tender Details

Title : STATE-OF-THE-ART TELEPHONY SYSTEM & AUTOMATED CALL CENTER

Department : Budget & Finance

Category : Goods and Services

Status : Released

Description : THE EMPLOYEES` RETIREMENT SYSTEM OF STATE OF HAWAI`I IS SOURCING AUTHORIZED CONSULTANT VAR`S, (VALUE ADDED RESELLERS), WHOM ARE EXPERT IN TELEPHONY SYSTEMS AND AUTOMATED CALL MANAGEMENT SYSTEMS. TO PROVIDE SALES, INSTALLATION, INTEGRATION, TRAINING, SERVICE AND SUPPORT OF ENTERPRISE LEVEL TELEPHONE OFFICE SYSTEMS FOR GOVERNMENT USAGE. IN ORDER TO QUALIFY TO BID ON THIS RFP THE VENDOR SHALL HAVE A C-15 ELECTRONICS CONTRACTOR LICENSE WITH EXPERT LEVEL KNOWLEDGE IN STATE-OF THE ART- PHONE SYSTEMS AND NETWORKING. VENDOR SHALL BE AUTHORIZED FROM PRODUCT MANUFACTURER TO SELL, INSTALL, SERVICE, SUPPORT AND TRAIN WITH AUTHORIZED CREDENTIALS FROM THE MANUFACTURER OF THE HARDWARE & TO DO SAME OR HAVE SUB-CONTRACTORS`S WHO SHALL DO THE WORK WITH THE APPLICABLE CREDENTIALS.THIS PROJECT MAY BE HELD IN PHASED IMPLEMENTATION, FIRST PHASE TO PROVIDE SYSTEMS AT ERS HQ OFFICES AT HONOLULU,, AND PHASED IMPLEMENTATION AT MAUI, KAUAI AND BIG ISLAND (HAWAII ISLAND) OFFICES. VENDORS QUESTIONS ARE TO BE INPUT INTO THIS SOLICITATION AT THE QUESTIONS SECTION OF THE SOLICITATION AND WILL BE ANSWERED THEREOF. THE OFFERORS TO THIS SOLICITATION ARE REQUIRED TO UPLOAD A PROPOSAL WITH THE OFFEROR PAGES NOTED IN THE SPECIFICATION SECTION OF THIS RFP AND ALL QUESTIONS ARE TO BE ANSWERED AND INCLUDE A PROFILE OF VENDOR`S FIRM. INCLUDING BUT IS NOT LIMITED TO BUSINESS NAME, OFFICE LOCATION, STAFF DEMOGRAPHICS WITH RESUMES OF KEY INDIVIDUALS, COMPILATION OF VENDOR TELEPHONE PROJECTS WITHIN THE LAST 5 YEARS, VENDOR TO INCLUDE STATE OF THE ART TECHNOLOGY SYSTEMS THE VENDOR IS REQUIRED TO BE AUTHORIZED BY THE MANUFACTURER OF THE TELEPHONE SYSTEMS TO PROVIDE ONSITE INSTALLATION, SERVICE AND SUPPORT. THE AWARDED OFFEROR SHALL EXAMINE THE EXISTING NETWORK CABLING AND NETWORK EQUIPMENT IN THE ERS OFFICES AND DETERMINE IF THE EXISTING CABELING AND EQUIPMENT IS ACCEPTABLE FOR COMMUNICATION ON THE NEW PHONE SYSTEM. IF NEW CABLING IS TO BE INSTALLED, IT WILL BE INSTALLED BY OTHERS. THE AWARDED VENDOR TO THIS SOLICITATION WILL GENERATE A REPORT OF THOSE CABLE LOCATIONS THAT ARE ACCEPTABLE AND THOSE LOCATIONS OF WHICH THE NETWORK CABLE REQUIRES REPLACEMENT. THE AWARDED VENDOR SHALL PROVIDE CONFIGURATION OF THE SYSTEMS AT THE ERS OFFICES AND CUSTOMIZE THE PHONE SYSTEM ATTRIBUTES TO THE SATISFACTION OF THE ERS. ALL VENDOR PROPOSED PHONE SYSTEM FOR COMMUNICATIONS AND BE ABLE TO BE INSTALLED AND RELOCATED SEAMLESSLY AT ERS OFFICES. VENDOR TO BE A LICENSED DISTRIBUTOR OF PRODUCTS THEY SELL AND ALSO AUTHORIZED BY THE HARDWARE MANUFACTURER OF THE PRODUCTS FOR SETTING UP, CONFIGURING, CUSTOMIZING SYSTEM AND TRAINING, SERVICE AND SUPPORT FROM VENDORS` HAWAII OFFICE. Requesting vendors to be compliant with Hawaii Compliance Expre...

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