Services for Conducting SMVAF Stakeholder Satisfaction Survey Tender, Swaziland - 28185211

Procurement Summary

Country : Swaziland

Summary : Services for Conducting SMVAF Stakeholder Satisfaction Survey

Deadline : 30 Nov 2018

Other Information

Notice Type : Tender

TOT Ref.No.: 28185211

Document Ref. No. : SMVAF001/2018/19

Competition : ICB

Financier : Self Financed

Purchaser Ownership : -

Tender Value : Refer Document

Purchaser's Detail

Purchaser : SINCEPHETELO MVA FUND
Sincephetelo Motor Vehicle Fund Headquarters, SMVAF Office Park Mbhilibhi Street at 09H00. Tel: +268-24086800/ 24086835
Swaziland
Email :sebenele@mva.org.sz

Tender Details

Request for proposals are invited for Services for Conducting SMVAF Stakeholder Satisfaction Survey.

Tenders are hereby invited from suitable qualified service providers to conduct a stakeholder satisfaction survey for Sincephetelo Motor Vehicle Accidents Fund. The Fund intends to conduct a survey to evaluate stakeholder perception of SMVAF and determine satisfaction levels with the levels of service. This is in line with one of SMVAF’s key strategic focus areas namely, to improve customer satisfaction to 80 percent by the end of the strategic 5-year plan in 2023. The survey should examine the triggers and barriers to stakeholder satisfaction with the aim of improving the service, thus strengthening relations. Through this survey SMVAF is then enabled to put measures in place to ensure that its services meet or exceed stakeholder expectations. Terms of Reference will be provided after payment of a non-refundable fee of E 500.00 to Sincephetelo Motor Vehicle Accidents Fund. Payments for the Tender fee should be made in cash at the Sincephetelo Motor Vehicle Accidents Fund Headquarters, Mbhilibhi Street, Mbabane. Documents are available at SMVAF Headquarters on the address below: Sincephetelo Motor Vehicle Fund Headquarters Sincephetelo Motor Vehicle Fund Office Park Mbhilibhi Street MBABANE

Documents

 Tender Notice