Service mandate customer relationship Tender, Switzerland - 26471533

Procurement Summary

Country : Switzerland

Summary : Service mandate customer relationship

Deadline : 26 Sep 2018

Other Information

Notice Type : Tender

TOT Ref.No.: 26471533

Document Ref. No. : 1031995

Competition : ICB

Financier : Self Financed

Purchaser Ownership : -

Tender Value : Refer Document

Purchaser's Detail

Purchaser : SERVICES INDUSTRIELS DE GENÈVE - SERVICE DES ACHATS
Service demandeur/Entité adjudicatrice Services Industriels de Genève Service organisateur/Entité organisatrice Services Industriels de Genève - Service des Achats, à l'attention de Joao Peixoto, 2, Ch. du Château-Bloch, Case Postale 2777, 1211 Genève 2, Suisse, Téléphone 022 420 86 44,
Switzerland
Email :joao.peixoto@sig-ge.ch
URL :www.simap.ch

Tender Details

Service mandate customer relationship
the sig customer contact center wishes to mandate an external service provider to deal with the fluctuation of the workload by providing customer advisers in support of the customer contact center. This list is not exhaustive, please refer to the specifications.

2.7 place of supply of the service



according to notebookexpenses.

2.8 duration of the contract, framework agreement or dynamic purchasing system



12 months since the signing of the contract

this contract can be renewed: yes

description of renewals: according to specifications.

2.9 options



no



2.10 award criteria



in accordance with the criteria cited in the documents

2.11 variants arethey admitted



no



2.12 are partial offers allowed



no



2.13 time of execution



beginning 01.01.2019 and ending 31.12.2019

remarks: see specifications.

3.

Documents

 Tender Notice