Service Management System Tender, Netherlands - 78624237

Procurement Summary

Country : Netherlands

Summary : Service Management System

Deadline : 23 Mar 2023

Other Information

Notice Type : Tender

TOT Ref.No.: 78624237

Document Ref. No. : 087256-2023

Competition : ICB

Financier : Self Financed

Purchaser Ownership : Public

Tender Value : Refer Document

Purchaser's Detail

Purchaser : KING WILLIAM I COLLEGE
Address : Inkoop
Town : 's-Hertogenbosch
NUTS-Code : NL - Nederland
Postal Code : 5223GW
Contact Point : Inkoop Meesters
Phone : 31 413745084
Netherlands
Email :post@inkoopmeesters.nl
URL :http://www.kw1c.nl

Tender Details

The contract to be tendered is defined as follows:

Providing a Service Management System (SMS) for the entire organization of Koning Willem I College.

The following components are part of the SMS for Koning Willem I College:

•Change management

•Configuration management

•Request management

•Service Level Management

•Task Management

•User Interface

•Incident Management

•Reporting and Dashboard

•Problem Management

•Knowledge Management

•License Management

•Building and Space Management

•Workflow Management

•Reservations

•Self Service Portal

•Information Security

•Infrastructure

•Headpings

•Authentication and authorization

•Minimum requirements SLA

•System configuration

Contract management is not part of this tender.

Doc Title: Software package and information systems

Contract Type: Supplies
Document Type : Corrigendum/Additional information (Please refer tender document)
Reference Number : 2023/S 030-087256
Contract Type : Supplies
48000000 - Software package and information systems
Authority Type : Body governed by public law
Type of Procedure : Open procedure
Regulation : European Union, with participation by GPA countries
Bid Type : Submission for all lots
Doc Title : Software package and information systems
Dispatch Date : 2023-02-07
Publish Date : 2023-02-10
Submission Date : 2023-03-23

Documents

 Tender Notice