Login
Login
Register
Complete Your Profile
Change Password
Request a Password Reset
Download Documents
DUNEDIN CITY COUNCIL has floated a tender for Review of Customer Services Agency - Function and Structure. The project location is New Zealand and the tender is closing on 21 Nov 2019. The tender notice number is 8894, while the TOT Ref Number is 37586356. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : New Zealand
Summary : Review of Customer Services Agency - Function and Structure
Deadline : 21 Nov 2019
Other Information
Notice Type : Tender
TOT Ref.No.: 37586356
Document Ref. No. : 8894
Competition : ICB
Financier : Self Financed
Purchaser Ownership : -
Tender Value : Refer Document
Purchaser's Detail
Purchaser : DUNEDIN CITY COUNCIL
Dave Wish
New Zealand
Tender Details
The Customer Services Agency (CSA) is the first point of contact for customers wishing to engage with the Council. Customer Services includes the Customer Service Centre in the Plaza, and the Council`s contact centre.
The Contact Centre handles 1120 interactions per day, consisting of 1000 phone calls, 100 emails and 20 social media contacts, across 34 Council departments as well as handling calls for the local bus helpline on behalf of the Otago Regional Council.
The Plaza service centre handles on average 400 interactions with customers and visitors daily.
In addition to the CSA Plaza service centre there are 4 service centre agencies located at satellite public libraries. These agencies are operated by the Libraries with some assistance from Customer Services.
We are seeking a provider to undertake a review of the Dunedin City Council (DCC) Customer Service Agency functions and structure and to provide a report detailing findings, options analysis and recommendations.
Documents
Want To Bid in This Tender?
Get Local Agent Support in New Zealand and 60 More Countries.
View Tenders By
Sign in with Google