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xC TRAINS LIMITED has floated a tender for Provision of Service Quality Regime (Sqr) System. The project location is United Kingdom and the tender is closing on 03 Nov 2025. The tender notice number is , while the TOT Ref Number is 127695564. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country: United Kingdom
Summary: Provision of Service Quality Regime (Sqr) System
Deadline: 03 Nov 2025
Other Information
Notice Type: Tender
TOT Ref.No.: 127695564
Document Ref. No.:
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: Refer Document
Purchaser's Detail
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Login to see detailsTender Details
xC Trains Limited (xC) operates passenger rail services over those routes listed within Appendix 2 of the ITP document. xC is a unique operation in that it runs from the Southwest in England to the North of Scotland and is the most extensive rail franchise in Britain, calling at more than 100 stations. xC serves 7 of the 10 largest UK cities with 7 routes radiating from a central hub in Birmingham. The Service Quality Regime (SQR) was set up by the Department for Transport (DfT) to incentivise Train Operating Companies (TOCs) to ensure customer experience standards across the railway network are maintained and improved. The regime is defined in the National Rail Contracts (NRCs) that exist between TOCs and the DfT, including in xC's NRC. The NRC sets out the obligations that TOCs have to deliver to ensure compliance with the SQR, and the repercussions if they are not. xC's SQR has been in place since late 2021 and has seen a few changes since it first started. xC is also proud to have helped the DfT trial changes to SQR during this time to pave the way for other TOCs following in the future. The key elements and strategic objectives of the Project are: - A cloud-based database for all SQR-related data, including an SQ Register, reference data, inspection data and rectification evidence data and provision of inspection forms to be used by third party inspectors; - An inspection forms system that will be used by third-party inspectors and Mystery Shoppers on their mobile device...
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