Provision of Internet Services Tender, South Sudan - 40815180

Procurement Summary

Country : South Sudan

Summary : Provision of Internet Services

Deadline : 09 Mar 2020

Other Information

Notice Type : Tender

TOT Ref.No.: 40815180

Document Ref. No. : RFP-SSD-JUB-2020-003

Competition : ICB

Financier : Self Financed

Purchaser Ownership : -

Tender Value : Refer Document

Purchaser's Detail

Purchaser : DANISH REFUGEE COUNCIL (DRC)
Attn: IT Officer Regional Supply Chain assistant Addis Ababa Road, Next to UNICEF Offices Juba Email: c.o.conduct@drc.dk/patrick.ondieki@drc.ngo
South Sudan
Email :sheila.mongare@drc.ngo
URL :www.drc.dk/

Tender Details

Request for proposals are invited for Provision of Internet Services.

Danish Refugee Council,
Addis Ababa Road, Next to UNICEF Offices
Juba, South Sudan

17TH February 2020

To: All Interested Service providers

Request for Proposal No. RFP-SSD-JUB-2020-003 for Provision of Internet Services

Dear Sir/Madam:

The Danish Refugee Council (DRC) has received a grant from Various Donors for the implementation of the humanitarian aid operation in South Sudan. Therefore, the DRC requests you to submit price bid(s) for the supply of the Internet Services listed on the attached DRC Bid Form Annex A.1

I. TENDER DETAILS

The Tender details are as follows:

Line Item Time, date, address as appropriate

1 RFP published 17th Feb 2020

3 Closing date for clarifications 27th Feb 2020

4 Closing date and time for receipt of Tenders 9th March 2020 1000Hours EAT / GMT -2 hours

5 Tender Opening Location DRCDDG Juba office, South Sudan Addis Ababa Road, Next to UNICEF Offices

6 Tender Opening Date and time (Public) 9th March 2020, 1100hrs EAT / GMT -2 hours

PLEASE NOTE: NO BIDS WILL BE ACCEPTED AFTER THE ABOVE CLOSING TIME AND DATE

II. IMPORTANT INFORMATION REGARDING THIS RFP:

• This RFP is launched for the purpose of establishing a service contract with an Internet service provider for 18 months with the possibility of 6 months extension.

• DRC may choose to cancel the agreement if deemed necessary.

• DRC may choose to split the contract award to more than one supplier.

III. SELECTION AND AWARD CRITERIA

The criteria for awarding contracts resulting from this Tender is based on ‘best value for money’. For the purpose of all tenders

DRC defines best value for money as:

Best value for money should not be equated with the lowest initial bid option. It requires an integrated assessment of technical, organizational and pricing factors in light of their relative importance (i.e. reliability, quality, experiences, and reputation, past performance, cost/fee realism, delivery time, reasonableness, need for standardization, and other criteria depending on the item to be procured)

For all bids deemed technically compliant as per the specification stipulated in Annex A.1 & Annex G. DRC will give a weighted
combined technical and financial score. The weighted score will determine the contract award.
The technical criteria for this RFP and their weighting in the technical evaluation are:
Please note that bids related to individual lot shall respond to all criteria, or their bid may be disqualified.
INTERNET SERVICES
Technical
criteria #
Technical criteria Weighting in
technical
evaluation
1 Relevant experience of similar nature, scale and complexity within the capital city, outside
the capital city and in remote locations. Submit Copies of previous contracts and
recommendations from previous work done.
10 %
2 Does the Bidder have NMS/portal site for traffic monitoring and access to raw log files that
will be shared with or access granted to DRC IT focal persons? Has the bidder demonstrated
an ITSM ticketing login system for raising trouble tickets and link monitoring?
25 %
3 Presence of a Technical support team based in Juba/South Sudan that has solid experience
in provision of Services in nature, scale and complexity commensurate with this requirement. 20 %
4 Proposed type of Internet connectivity to be used with minimum Time out level and
alternative fallback arrangements/back up for continuity of service in place such as main link
Fibre and VSAT as backup in Juba? Bidder submitted proof of operating their own hub
facility in Europe and not reselling for VSAT? upgradable within short notice of not more than
30mins?
20 %
5
Helpdesk facilities and response time to restore internet connection in Juba and field offices;
whether there is need to replace a connectivity device in site or not and capability of helping
DRC end user to ensure optimal performance of the link?
Proof of 24/7 technical support team within the East African region (With contacts to be
tested).
25 %
Note: Please note that bids shall respond to all criteria, or their bid may be disqualified
A. Administrative Evaluation
A bid shall pass the administrative evaluation stage before being considered for technical and financial evaluation. Bids that are
deemed administratively non-compliant may be rejected. Documents listed below shall be submitted with your bid.
# Document Instructions: Mandatory to complete/deliver
1 Valid registration certificates,
operation, tax clearance for
South Sudan, (Import/export
license, local registration and any
Attach copy of all documents
Page 3 of 8
related document of local
partner for foreign bidder)
2 Minimum 03 (three)
recommendation letters from
INGO/UN in South Sudan
Attach copy with contact details of the
organization for verification
3 Minimum 03 (three) years’
experience of provision of
Internet Services in South Sudan
Attach copy of PO/FWA/contract to prove 03
years’ experience
4 Financial capacity to handle
$100, 000 value contract (Bank
statement required)
Attach Bank statement/ FDR that shows
$100, 000 balance
5
Technical Bid: includes annexes
A.1, B, C, D, E, F, G and the
technical proposal (excluding
financial information)
Complete/sign/stamp and submitted
Financial Bid: only Annex A.2 Indicate unit prices as per Incoterm,
complete/sign/stamp
B. Technical Evaluation
To be technically acceptable, the bid shall meet or exceed the stipulated requirements and specifications in the RFP as per
listed in the Annex A.1 and Statement of works. A Bid is deemed to meet the criteria if it confirms that it meets the conditions,
procedures and specifications in the Request for Proposal without substantially departing from or attaching restrictions with
them. If a Bid does not technically comply with the Statement of Works, it will be rejected.
The evaluation criteria for this tender is stipulated in section III of this RFP letter
C. Financial Evaluation
All bids that pass the Technical Evaluation will proceed to the Financial Evaluation. Bids that are deemed technically noncompliant will not be financially evaluated.
IV. TENDER PROCESS
The following processes will be applied to this Tender:
• Tender Period
• Tender Closing
• Tender Opening
• Administrative Evaluation
• Technical Evaluation
• Financial Evaluation
• Contract Award
• Notification of Contract Award
Page 4 of 8
V. SUBMISSION OF BIDS
Bidders are solely responsible for ensuring that the full bid is received by DRC in accordance with the RFP requirements, prior
to the specified date and time mentioned above. DRC will consider only those portions of the bids received prior to the closing
date and time specified.
All responsive Bids shall be written on the DRC Technical and Financial Bid Form (Annex A.1 and A.2).
Beyond the DRC Bid Form, the following documents shall be contained with the bid:
• Tender & Contract Award Acknowledgment Certificate (Annex B), the Supplier Profile and Registration form
(Annex E), the statement of Works (Annex G) and all the requirements as per Annex F.
• Detailed Technical proposal
All bids shall be in Hard Copy
Bidders are solely responsible for ensuring that the full Bid is received by DRC in accordance with the RFP requirements.
A. Hard Copy:
Hard copy Bids shall be separated into ‘Financial Bid’ and ‘Technical Bid’:
o The Financial Bid shall only contain the financial bid form, Annex A.2
o The Technical Bid shall contain all other documents required by the tender as mentioned in section A.
Administrative Evaluation, but excluding any pricing information
Each part shall be placed in a sealed envelope, marked as follows:
Both envelopes shall be placed in an outer sealed envelope, addressed and delivered to:
RFP No.: RFP-SSD-JUB-2020-003
TECHNICAL BID
Bidder Name:
RFP No.: RFP-SSD-JUB-2020-003
FINANCIAL BID
Bidder Name:
RFP No.: RFP-SSD-JUB-2020-003
DRC South Sudan Country Office
Addis Ababa Road,
Next to UNICEF Offices
Juba, South Sudan
Page 5 of 8
VI. COMPLETION OF BID FORM
A. Prices Quoted
Any discount offered shall be included in the Bid price.
B. Currency
The currency of the Bid shall be in USD. No other currencies are acceptable.
C. Language
The Bid Form, and all correspondence and documents related to this RFP shall be in English.
D. Presentation
Bids shall be clearly legible. Prices entered in lead pencil will not be considered. All erasures, amendments, or alterations shall
be initialled by the signatory to the Bid. Do not submit blank pages of the Bid Form and/or schedules which are unnecessary for
your offer. All documentation shall be written in English. All Bids shall be signed by a duly authorized representative of the
Bidder.
E. Split Awards
DRC reserves the right to split awards.
F. Validity Period
Bids shall be valid for at least the minimum number of days specified in the RFP from the date of Bid closure. DRC reserves the
right to determine, at its sole discretion, the validity period in respect of Bids which do not specify any such maximum or minimum
limitation.
VII. ACCEPTANCE
DRC reserves the right, at its sole discretion, to consider as invalid or unacceptable any Bid which is a) not clear; b) incomplete
in any material detail such as specification, terms delivery, quantity etc.; or c) not presented on the Bid Form – and to accept or
reject any amendments, withdraws and/or supplementary information submitted after the time and date of the RFP Closure.
VIII. AWARD OF CONTRACTS
This RFP does not commit DRC to award a contract or pay any costs incurred in the preparation or submission of Bids, or costs
incurred in making necessary studies for the preparation thereof, or to procure or contract for services or goods. Any bid
submitted will be regarded as an offer made by the Bidder and not as an acceptance by the Bidder of an offer made by DR

Documents

 Tender Notice