Providing of Remote Call Monitoring Services for United Nations Office for the Coordination... Tender

Procurement Summary

Country : Kenya

Summary : Providing of Remote Call Monitoring Services for United Nations Office for the Coordination of Humanitarian

Deadline : 02 Apr 2018

Other Information

Notice Type : Tender

TOT Ref.No.: 21593799

Document Ref. No. : EOIUNON14900

Competition : ICB

Financier : United Nations Secretariat

Purchaser Ownership : -

Tender Value : Refer Document

Purchaser's Detail

Purchaser : UNITED NATIONS SECRETARIAT
Kenya
Kenya

Tender Details

Providing of Remote Call Monitoring Services for United Nations Office for the Coordination of Humanitarian

Deadline: 02-Apr-2018 00:00

Time zone: 0.00

Description:
The United Nations Office at Nairobi (UNON) invites qualified Contractors to submit an Expression of Interest (EOI) to particiate in the upcoming tender exercise for Remote Call Monitoring Services for United Nations Office for the Coordination of Humanitarian Affairs (OCHA), Somalia. The Somalia Humanitarian Fund (SHF) is a multi-donor country-based pooled fund established in 2010 to support the timely allocation and disbursement of donor resources to the address the most urgent humanitarian needs in Somalia. The SHF Accountability Framework was set up to further improve fund management and increase the accountability towards the affected population, donors and other stakeholders by introducing the risk management approach to the SHF. The Framework builds on the SHF Terms of Reference and the Global SHF Monitoring and Reporting Framework, adopted in March 2012. Monitoring is one of the major components of the Accountability Framework, next to reporting, financial spot checks, audit and capacity assessment, which, jointly assure that the prioritisation for oversight and verification of the activities and outputs is based on a systematised risk analysis of partners, locations and activities. The primary purpose of monitoring in the SHF is to verify and ensure that the funded projects are implemented as set out in project proposals and, through this, provide the required level of assurance to stakeholders that the Fund is operating effectively and efficiently. Within the SHF context, remote call centre monitoring is understood as a program monitoring approach, which enables the SHF to obtain independently verified information about the status of implementation of the SHF projects in inaccessible areas. Particular emphasis is placed on achievement of pre-defined outputs and combining the method of desk review of the available SHF project documentation (project proposals or any other relevant information/documentation). The objective of this assignment is to: • Conduct telephone interviews with beneficiaries of 300 projects implemented in Somalia funded through SHF Standard and Emergency Reserve allocations between 2018 and 2020. This will entail: i. Interviews using structured multiple choice cluster-specific questionnaires guided by a decision tree (lists of project beneficiary phone numbers will be generated by OCHA Somalia). ii. Interview details captured directly in a web based platform hosted by the Call Centre Operator using validation logic • Provide real time progress on the assignment through the web based platform • Develop a system for rating of project implementation feedback from beneficiaries based on project specific call centre results in liaison with OCHA Somalia • Provide final reports for each project stating observations and statistics on respondents’ replies to questionnaires • Capacity Building for OCHA Somalia staff on analysis of results captured in the web based platform UNON intends to contract a qualified firm for the subject requirement for a period of three years (1+1+1) subject to satisfactory performance and related conditions.

UNSPSC:
J - Services
80000000 - Management and Business Professionals and Administrative Services
80100000 - Management advisory services
80101600 - Project management
80101606 - Project monitoring and evaluation

83000000 - Public Utilities and Public Sector Related Services
83120000 - Information services


There have been no revisions to this notice.

NOTE: Multiple Countries (Total: 57)

Type of notice :Request for EOI

More Details :J - Services
80000000 - Management and Business Professionals and Administrative Services
80100000 - Management advisory services
80101600 - Project management
80101606 - Project monitoring and evaluation
83000000 - Public Utilities and Public Sector Related Services
83120000 - Information services

Documents

 Tender Notice