Integrated Health Assessment Services Tender, United Kingdom - 41853593

Procurement Summary

Country : United Kingdom

Summary : Integrated Health Assessment Services

Deadline : 30 Nov 2020

Other Information

Notice Type : Tender

TOT Ref.No.: 41853593

Document Ref. No. : project_22005

Competition : ICB

Financier : Self Financed

Purchaser Ownership : -

Tender Value : Refer Document

Purchaser's Detail

Purchaser : DEPARTMENT FOR WORK AND PENSIONS
london
United Kingdom
Email :integratedhealth.assessmentservices@dwp.gsi.gov.uk

Tender Details

Integrated Health Assessment Services

Opportunity Details :Project DescriptionHealth assessments represent one of the Department for Work and Pensions (DWP) biggest areas of expenditure and provide the gateway to £30bn of benefit expenditure each year.
The existing contracts for delivering assessment services across Personal Independent Payments (PIP), Employment Support Allowance (ESA), Universal Credit (UC) and a number of smaller benefits is the result of historical circumstance rather than design.
Services are delivered through a complex multi Heath Assessment provider base with different commercial and delivery operating models.
DWP via the Heath Transformation Programme (HTP) has identified opportunities for the transformation of the delivery of the health and disability services it delivers via a single integrated service. The new service will be a customer centric service putting the customer at the heart of the delivery within a context that recognises the differences in health journeys across the various benefits and the assessment intent to determine entitlement to a benefit.
The new service will offer a more joined up journey for customers ensuring that they get the support they are entitled to, in the most efficient and effective way.
The integrated service will be delivered by a DWP-owned single digital platform which will allow flexibility to iterate and improve the service over time. With customer consent, it will enable greater sharing of relevant information across the benefits, reducing the need for customers to provide information on multiple occasions.
We will also explore how we can better integrate the scheduling of assessments to improve the customer experience.
DWP are engaging in an open dialogue with the market to find creative, innovative solutions that could deliver the new service. The aim is to work with Health Assessment providers to help design services and establish potential outcomes that meet customers needs.As part of this dialogue, DWP will develop and finalise its lotting strategy.

Last Date of Submission : 30/11/2020 00:00

Documents

 Tender Notice