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MINISTRY OF WORKS AND HOUSING has floated a tender for Development of an Online Grievances Redress Mechanism. The project location is Ghana and the tender is closing on 16 Apr 2020. The tender notice number is GH-MWH-145730-CS-LCS, while the TOT Ref Number is 41981862. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : Ghana
Summary : Development of an Online Grievances Redress Mechanism
Deadline : 16 Apr 2020
Other Information
Notice Type : Tender
TOT Ref.No.: 41981862
Document Ref. No. : GH-MWH-145730-CS-LCS
Competition : ICB
Financier : Self Financed
Purchaser Ownership : -
Tender Value : Refer Document
Purchaser's Detail
Purchaser : MINISTRY OF WORKS AND HOUSING
Greater Accra, Accra Metropolitan District
Contact Person : The Chief Director, Ministry of Works and Housing, Greater Accra Resilient and Integrated Development Project P. O. Box MB 43, Ministries Post Office, Accra
Phone : +233 (0)24 648 9796
Ghana
Email :oksarfoh@yahoo.com
URL :Website : www.mwh.gov.gh
Tender Details
Title : Development of an Online Grievances Redress Mechanism
Description : The Ministry of Works and Housing has received financing from the World Bank towards the cost of the Greater Accra Resilient and Integrated Development Project, and intends to apply part of the proceeds for consulting services. The Project will be implemented through four-interrelated Components, namely:1. Climate Resilient Drainage and Flood Mitigating Activities; 2. Solid Waste Management Capacity Improvements; 3. Participatory Upgrading of Targeted Flood Prone Low Income Communities and Local Government Support; and4. Project Management.The objective of the assignment is to provide avenues, institutional structures and processes by which Project-Affected Persons (PAPs) and other stakeholders can lodge project-related complaints for redress.Part of the strategy for implementing the GRM is to design and use an electronic online platform to facilitate recording, assessing, and resolving of grievances and complaints that may occur during project implementation in an efficient, effective and transparent manner.The consulting services ("the Services") include the extension of a wider access to project officials, increase the capacity of the PIU to monitor and track community concerns,, and improve overall communication and interface between project implementing agencies and local communities.It is estimated that 6 professional staff-months will be required over an 11 weeks period. The Ministry of Works and Housing now invites eligible consulting firms ("Consultants") to indicate their interest in providing the Services. Interested Consultants should provide information demonstrating that they have the required qualifications and relevant experience to perform the Services. The shortlisting criteria are:a. The Firm must be in the IT business.b. At least 5 years in business.c. Relevant experience in developing and operationalizing an online and offline interactive interface between infrastructure project and the wider community to support grievance reporting, processing and redress system and providing the related MIS Software.d. Prior experience in preparation of training manuals, implementation of training and system maintenance of online/offline interactive platforms e. Experience in developing software applications for related infrastructure sectors (drainage, sold waste management, basic infrastructure for community upgrading). f. Technical and managerial capability of the firm.g. Must have availability of appropriate skills among staff.
Post Date : 31st March, 2020
Submit Date : 16th April, 2020
Documents
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