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TVO - THE ONTARIO EDUCATIONAL COMMUNICATIONS AUTHORITY has floated a tender for Customer Relationship Management System. The project location is Canada and the tender is closing on 09 Aug 2021. The tender notice number is 0000204915, while the TOT Ref Number is 55430146. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : Canada
Summary : Customer Relationship Management System
Deadline : 09 Aug 2021
Other Information
Notice Type : Tender
TOT Ref.No.: 55430146
Document Ref. No. : 0000204915
Competition : ICB
Financier : Self Financed
Purchaser Ownership : -
Tender Value : Refer Document
Purchaser's Detail
Purchaser : TVO - THE ONTARIO EDUCATIONAL COMMUNICATIONS AUTHORITY
Toronto, ON, CAN
Contact Information : Nureena Bouton, 416-484-2482, nbouton@tvo.org
Canada
Email :nbouton@tvo.org
Tender Details
Customer Relationship Management System
Solicitation Type : RFP - Request for Proposal (Formal)
Solicitation Number : RFP 2021 - 0714 403
Location : Canada, Ontario, Toronto
Purchase Type : Duration: 2 years
Description : This project is being undertaken to implement solutions aligned to the culture and business processes that reflect modern Philanthropy best-practices in using digital tools. Our objective is to select a new CRM that best reflects this. While our priority is to replace the donor database (Salesforce, LCRM, and CLO), replacing the full set of legacy systems with an integrated solution may enhance operations and facilitate improved workflows. As such, the feature set for iATS has been included in this requirements document. By completing this project, workflows for donor cultivation, solicitation, finance reconciliation, data analysis, and other donor engagement tasks will be simplified and improved.
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