Customer Relationship Management Assessment Tender, Canada - 34691886

Procurement Summary

Country : Canada

Summary : Customer Relationship Management Assessment

Deadline : 13 Aug 2019

Other Information

Notice Type : Tender

TOT Ref.No.: 34691886

Document Ref. No. : RFP 2019-77

Competition : ICB

Financier : Self Financed

Purchaser Ownership : -

Tender Value : Refer Document

Purchaser's Detail

Purchaser : TOWN OF CALEDON
Town of Caledon
6311 Old Church Road
Caledon, Ontario L7C 1J6
Canada
Phone: (905) 584-2272 ext. 4166sabrina.lombardo@caledon.ca Contact: Sabrina Lombardo
Contact: Sabrina Lombardo
Canada
Email :sabrina.lombardo@caledon.ca

Tender Details

Customer Relationship Management Assessment

TimelineDocument Issue Date: July 15, 2019Question Deadline Date and Time: July 31, 2019 at 2:00 PM Local TimeClosing Date and Time: August 13, 2019 at 2:00 PM Local TimeAnticipated Contract Award Date: September 2019Anticipated Contract Start Date: September 16, 2019Contract Completion Date: February 28, 2020Project OverviewThe Town of Caledon (the "Town") is seeking proposal submissions from competent and qualified Bidders to provide a Customer Relationship Management (CRM) assessment for the Town in accordance with terms, conditions, and scope of work of this RFP document.The purpose of this project is to investigate the feasibility of obtaining and implementing a CRM system to meet the current and future customer service needs within the Town of Caledon. The main project deliverable will be a CRM Strategy summarizing the research undertaken, recommended plan and estimated costs.Mandatory RequirementsThe Town requires that Bidders meet the following mandatory requirement:1. Have successfully completed one or more Customer Relationship Management Assessment(s) in the past five (5) years for a government client;2. Bidder must not own or have a vested interest in a CRM product or solution3. Bidder must not have a conflict of interestAs part of this Work, the Vendor will deal with the various complex matters and will be required to work directly with Town staff and stakeholders and potentially the public and other agency stakeholders in a professional manner. The Vendor shall provide experienced and skilled staff as well as possess the required expertise for the Work.The Town reserves the right to reject any Bid unless the Bidder demonstrates to be skilled and regularly engaged in the same work as outlined in this RFP.Bidding RestrictionsThe successful Bidder (the "Vendor") will not be eligible to bid on any subsequent procurement process related to the purchase a CRM solution.SubmissionsIn order to be considered, bids must be received no later than the Closing Date & Time via the e-bidding system https://caledon.bidsandtenders.ca. No other form of submission will be accepted. Late bids will not be accepted.Public OpeningA public bid opening will not occur. Bid results will be available at https://caledon.bidsandtenders.caCommunicationAll questions, requests for information, instructions or clarifications must be sent through the e-bidding system and directed to:Sabrina Lombardo ("Designated Official")Junior BuyerFinance & Infrastructure Services DepartmentTown of Caledon6311 Old Church RoadCaledon, ON L7C 1J6
Other opportunities and additional information may be available athttps://caledon.bidsandtenders.ca/Module/Tenders/en.
Contact Information:
Town of Caledon 6311 Old Church RoadCaledon, Ontario L7C 1J6CanadaPhone: (905) 584-2272 ext. 4166sabrina.lombardo@caledon.ca Contact: Sabrina Lombardo

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Documents

 Tender Notice