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Contract notice: System and support services Tender, Germany - 26953717

BUNDESNETZAGENTUR, REFERAT Z25 has floated a tender for Contract notice: System and support services. The project location is Germany and the tender is closing on 22 Oct 2018. The tender notice number is 410374-2018, while the TOT Ref Number is 26953717. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.

Procurement Summary

Country : Germany

Summary : Contract notice: System and support services

Deadline : 22 Oct 2018

Other Information

Notice Type : Tender

TOT Ref.No.: 26953717

Document Ref. No. : 410374-2018

Competition : ICB

Financier : Self Financed

Purchaser Ownership : -

Tender Value : Refer Document

Purchaser's Detail

Purchaser : BUNDESNETZAGENTUR, REFERAT Z25
Office Name: Bundesnetzagentur, Referat Z25
Address: Canisiusstr. 21
Town: Mainz
Postal Code: 55122

Germany
Email :ausschreibung@bnetza.de
URL :http://www.bundesnetzagentur.de/beschaffung

Tender Details

Object of the contract
System and support services

Description: Contract notice: System and support services

Authority Type: Ministry or any other national or federal authority
Contact Nature: Services
Procedure: Open procedure
Document: Contract notice
Regulation: European Union, with participation by GPA countries
Award criteria: The most economic tender
CPV code: 72250000, 72250000, 72250000
CPV Description: System and support services.

Support services in ServiceDesk, OnSite support and support services at NABEG events at the Federal Network Agency

Reference Number: 2018-011 / Z25-2

Support services in the Service Desk at the Mainz site OnSite support in Bonn, Berlin and Mainz support services at NABEG events

Main Site: The ServiceDesk of the Federal Network Agency is located in Mainz

The service provider, as the user-side SPOC (Single Point of Contact), functions as the central interface between users and IT. The service desk has a significant impact on the users of the Federal Network Agency and significantly contributes to the image of the IT department. The tasks im Service Desk is the acceptance of inquiries from users of IT of the Federal Network Agency, the internal coordination of cooperation and activities in IT Service Management (ITSM) processes between the support chains (1st level support: service desk; Support: Onsite support and other internal IT teams; 3rd level support: Manufacturer or external supporte service providers and experts), monitoring and adhering to the applicable solution times in accordance with Service Level Agreements (SLAs) or Operational Level Agreements (OLAs), providing users with ongoing and final information on the status of inquiries and ensuring a high degree of customer satisfaction with IT -Support in the Federal Network Agency. The tasks also include the Einarnew employees who are recruited to the service desk.

Internet address (URL): http://www.bundesnetzagentur.de/beschaffung