Contract notice: Software maintenance and repair services Tender, Bulgaria - 35728916

Procurement Summary

Country : Bulgaria

Summary : Contract notice: Software maintenance and repair services

Deadline : 24 Sep 2019

Other Information

Notice Type : Tender

TOT Ref.No.: 35728916

Document Ref. No. : 398728-2019

Competition : ICB

Financier : Self Financed

Purchaser Ownership : -

Tender Value : Refer Document

Purchaser's Detail

Purchaser : ?????????? ??????????????????? ????
Office Name: ?????????? ??????????????????? ????
Address: ??. „??????“ ? 1
Town: Sofia
Postal Code: 1407
Contact Point: ???????? ???????

Phone: +359 29659-214
Fax: +359 2965-9165
Bulgaria
Email :kvelinov@nhif.bg
URL :https://www.nhif.bg/

Tender Details

Object of the contract
Software maintenance and repair services

Description: Contract notice: Software maintenance and repair services

Authority Type: Body governed by public law
Contact Nature: Services
Procedure: Open procedure
Document: Contract notice
Regulation: European Union
Award criteria: Lowest price
CPV code: 72267000, 72267000, 72267000
CPV Description:

Out-of-warranty support of the Hospitalization and Dehospitalization Event Registration System

Reference Number: 1934

The subject of this contract is the out-of-warranty support of the Hospitalization and Dehospitalization Event Registration System

Main Site: To the Contracting Authority`s address Sofia, 1

1 Krichim Str. Support for Registrationour hospitalization and de-hospitalization event system (Registration System)

1.1. Maintenance of the Registration system includes the removal of hidden program errors and defects, which occurred during the normal functioning of the configured environment (operating system, database, application server, hardware and networks) and at power supply continuity, leading to:

- reductionRegistration system performance,

- Data synchronization issues when switching the client part from offline mode to online mode,

- producing incorrect results with correct input data,

- Registration system failure in non-deterministic states ( "Blocking", "falling asleep") due to incorrect input data, software and other errors, orprolonged work,

- a significant drop in productivity occurring during congestion, increased database capacity, or automatic archiving, indexing, etc.,

- failure to produce a result in the expected response time.

1.2 . The scope of support also includes:

- Diagnosing a reported problem to ensure that it functions properlyRegistry System

, - Consultation to troubleshoot the proposed environment configuration (operating system, database, application server, hardware, and networks) used by the application, including changes to the on-site software infrastructure configuration,

- the restoration of an up-to-date archive of the Registration System and data provided by the NHIFthey in case of possible failure due to errors in the Registration system,

- elimination of errors occurring after systemic disaster recovery after exceptional events (eg power failure or hardware failure),

- expert support of NHIF users who are users of the Registration System, by telephone and e-mail during business hours (9am to 5pm): 30 hours every working day of the week),

- monthly on-site prophylaxis of the server component of the Registration System and preparation of a statement of findings with identified problems or lack thereof.

1.3. Support includes interactions with third-party teams - external vendors of software or infrastructure components of the common architecture and services, by virtue of existingand contracts of the NHIF as well as of future ones and are coordinated and controlled by the NHIF.

1.4. Registration system support does not include development of new features.

2. Database maintenance with a detailed description in the technical requirements and specifications, Annex No. 1 to the contract documentation.

3. The contractor should provide a centralized maintenance management systema (help desk / service desk) with a detailed description in the technical requirements and specifications, Annex No. 1 to the contract documentation.

4. Participants should implement an information security management system in accordance with EN ISO 27001 or equivalent with a scope in the area of information systems support.The applicants shall submit a certified copy of a valid certificate of information security system implementation according to EN ISO 27001 or equivalent.

5. Participants should implement a service management system in accordance with EN ISO 20000-1 or equivalent in the area of information systems support.the private persons submit a certified copy of a valid certificate for the implemented system of management of services according to the standard EN ISO 20000-1 or equivalent. status of participants

Continued from Section III.2.2):

- an insurance policy for the insurance, which ensures the fulfillment by covering the insurer`s liability of the contractor. The contracting authority should be listed as a third party beneficiary of this insurance. The insurance should cover the contractor`s liability and cannot be used to secure the contractor`s liability under another contract.

1.1. When selected fromfiller is an association that is not a legal entity, each of the partners in it may be the originator of the bank guarantee, respectively the importer of the amount of the guarantee or the holder of the insurance.

1.2. Upon presentation of the security, the document, in the form in which it is presented, shall explicitly state the object of the contract for which the security is presented. The conditions under which the warranty is voidlenses are detained or released and are governed by the procurement contract. The contracting authority releases the performance guarantee without paying interest for the period during which the funds were legally with him.

1.3. The terms and conditions under which the performance guarantee is withheld or released shall be governed by a contract concluded between the contracting authority and the contractor within the framework of the contract.substantial order

1.4. The contract for the award of the contract shall not be concluded before the successful tenderer has been presented with a performance guarantee.

2. The assignor shall remove from participation a participant for whom there are, in addition to the grounds under Art. 54, para. 1 of the Public Procurement Act, Art. 55, para. 1 and Art. 107 of the PPA, and when it is established that the participant is a company incorporated in a preferential jurisdictionThe tax regime is either controlled by such a company or one of the members of the association is registered or controlled by a registered company, unless there is an exception under Art. 4 of the Law on Economic and Financial Relations with Companies Registered in Preferential Tax Jurisdictions, Their Controlled Persons and Their Real Owners, and whenif a participant is a related party within the meaning of - 2, item 45 of the Public Procurement Law of the PPA with another participant in the procedure, as well as when identification and verification of the client`s identification cannot be carried out by the methods prescribed in the Law on Measures against Money Laundering, including where the client is a legal entity, of the natural persons who are its true owners within the meaning of -2 ofThe MR of the LMIP, as well as when the circumstances under Art. 69 of the Anti-Corruption and Forfeiture of Illegal Acquisition Act.

3. All other requirements and conditions are indicated in the procurement documentation and its annexes.


Internet address (URL): https://www.nhif.bg/

Documents

 Tender Notice