Procurement Summary
Country : Ireland
Summary : Contract notice: Helpdesk and support services
Deadline : 01 Nov 2018
Other Information
Notice Type : Tender
TOT Ref.No.: 27020307
Document Ref. No. : 414412-2018
Competition : ICB
Financier : Self Financed
Purchaser Ownership : -
Tender Value : Refer Document
Purchaser's Detail
Purchaser : HEALTH AND SOCIAL CARE PROFESSIONALS COUNCIL (CORU)
Office Name: Health and Social Care Professionals Council (CORU)
Address: Infinity Building, George's Court, George's Lane
Town: Dublin
Postal Code: Smithfield, D07 E98Y
Contact Point: K. Gleeson
Phone: +353 0868189488
Ireland
Email :procurement@coru.ie
URL :http://www.coru.ie
Tender Details
Object of the contract
Helpdesk and support services
Description: Contract notice: Helpdesk and support services
Authority Type: Body governed by public law
Contact Nature: Services
Procedure: Open procedure
Document: Contract notice
Regulation: European Union
Award criteria: The most economic tender
CPV code: 72253000, 71356300, 72000000, 72253200, 72261000, 72315000, 72600000, 72610000, 72611000, 72253000, 71356300, 72000000, 72253200, 72261000, 72315000, 72600000, 72610000, 72611000
CPV Description: Helpdesk and support services.
Technical support services.
IT services: consulting, software development, Internet and support.
Systems support services.
Software support services.
Data network management and support services.
Computer support and consultancy services.
Computer support services.
Technical computer support services.
Single Provider Framework Agreement for the Provision of ICT Managed Services
Reference Number : 2018 CORU ICT Managed Service
On-Site ICT support and maintenance — the "support and maintenance" component is based upon an unconditional fixed price per annum. The annual fixed price is not subject to variation across the maximum 3 year term of the Framework Agreement.
Main Site : Dublin
On-Site ICT support and maintenance — the "support and maintenance" component is based upon an unconditional fixed price per annum. The annual fixed price is not subject to variation across the maximum 3 year term of the Framework Agreement.
Off-Site Helpdesk and ICT support — the number of helpdesk tickets per month that the off-site helpdesk will need to support is estimated to be 100 per month. This off-site helpdesk support service will be utilised as a drawdown facility and will be based upon a fixed rate not subject to variation across the maximum 3 year term.
ICT Off-site monitoring service — the "remote monitoring" element covers the provision of a remote monitoring service of agreed ICT components (both hardware and application) during the term of the Framework Agreement.
The service provider may also be required for ad hoc assignments as agreed. A daily rate shall be provided by the service provider.
Internet address (URL): http://www.coru.ie
Documents
Tender Notice