Procurement Summary
Country : France
Summary : Contract notice: Customer Relation Management software package
Deadline : 17 May 2019
Other Information
Notice Type : Tender
TOT Ref.No.: 32386490
Document Ref. No. : 182022-2019
Competition : ICB
Financier : Self Financed
Purchaser Ownership : -
Tender Value : Refer Document
Purchaser's Detail
Purchaser : RÉGIE DES EAUX DE MONTPELLIER 3M
Office Name: Régie des eaux de Montpellier 3M
Address: 391 rue de la Font Froide
Town: Montpellier
Postal Code: 34197
Contact Point: Service marchés et affaires juridiques
Phone: +33 434087151
France
Email :marches@regiedeseaux.montpellier3m.fr
URL :http://regiedeseaux.montpellier3m.fr
Tender Details
Object of the contract
Customer Relation Management software package
Description: Contract notice: Customer Relation Management software package
Authority Type: Utilities entity
Contact Nature: Services
Procedure: Competitive dialogue
Document: Contract notice
Regulation: European Union, with participation by GPA countries
Award criteria: The most economic tender
CPV code: 48445000, 48445000, 41110000, 48445000, 41110000
CPV Description: Customer Relation Management software package.
Drinking water.
Acquisition and implementation of a user management solution for the Regie des eaux of Montpellier Mediterranee Metropole
Reference Number: 19DIR004
The present consultation concerns the acquisition and implementation of implementation of a user management solution for the Regie des eaux of Montpellier Mediterranee Metropole.
La Regie des EauxMontpellier Mediterranee Metropole, which provides water service on a territory of 370, 000 inhabitants (77, 500 subscribers), wishes to acquire an information system to manage its relationship with its subscribers and users, in particular: the management of requests (letters, internet, visits in agency, telephone), subscription contracts (subscription, cancellation, modification, mutatconnection, opening and closing of connections), consumption data (including control and detection of anomalies), billing, collection and collection operations in accordance with the rules of public accounting (M49), interventions and works on the network, the meter park. The solution must allow the steering of the activities of the Regie on the basis of a reporteng operational.
The duration of the market will be 48 months, it may be renewable twice in successive periods of 24 months. It will take effect from the date of its notification to the holder until full execution and final settlement of benefits. Imperative operational start of the solution by 30.11.2020 at the latest.
Conditions of participation and criteria for selection of candidaare defined in the regulation of the consultation.
Internet address (URL): http://regiedeseaux.montpellier3m.fr
Documents
Tender Notice