Procurement Summary
Country : United Kingdom
Summary : Contract notice: Collection agency services
Deadline : 09 Dec 2018
Other Information
Notice Type : Tender
TOT Ref.No.: 28398713
Document Ref. No. : 499533-2018
Competition : ICB
Financier : Self Financed
Purchaser Ownership : -
Tender Value : Refer Document
Purchaser's Detail
Purchaser : STUDENT LOANS COMPANY
Office Name: Student Loans Company
Address: 100 Bothwell Street
Town: Glasgow
Postal Code: G2 7JD
Contact Point: Susan Butcher
Phone: +44 1412433482
United Kingdom
Email :susan_butcher@slc.co.uk
URL :http://www.slc.co.uk
Tender Details
Object of the contract
Collection agency services
Description: Contract notice: Collection agency services
Authority Type: Body governed by public law
Contact Nature: Services
Procedure: Open procedure
Document: Contract notice
Regulation: European Union, with participation by GPA countries
Award criteria: The most economic tender
CPV code: 79940000, 79940000
CPV Description: Collection agency services.
Overseas Debt Collection
Reference Number : 2018-SLC-244
SLC would like to appoint a UK based DCA to make contact with customers who SLC believe are resident overseas with a view to collecting ICR debt and/or to complete customer documentation (OVFA) to confirm the customers' current circumstances.
Main Site : Glasgow City
SLC would like to appoint a UK based DCA to make contact with customers who SLC believe are resident overseas.
As a minimum it is expected that the contacts will consist of inbound and outbound telephony, letters, emails and SMS. SLC is interested in innovative approaches and strategies that will maximise the number of quality contacts, which in turn will facilitate the achievement of the objectives of the activity.
The key objectives are:
— to collect ICR debt and/or,
— to complete customer documentation (OVFA) to confirm the customers' current circumstances.
The Contracting Authority considers that this contract may be suitable for economic operators that are Small or Medium Enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://www.delta-esourcing.com/tenders/UK-UK-Glasgow:-Collection-agency-services./993W96332K
To respond to this opportunity, please click here:
https://www.delta-esourcing.com/respond/993W96332K
GO Reference: GO-2018119-PRO-13525978
Internet address (URL): http://www.slc.co.uk
Documents
Tender Notice